Restaurant Manager: Lead Guest Experience & Operations

North Italia; Dunwoody (GA); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Medical, dental and vision

Company-paid life insurance

Short/long term disability

Paid time off

Health Savings Account

401(k) match

Tuition assistance

Next-day pay

Employee assistance

Job summary

North Italia is seeking an experienced Restaurant Manager to lead daily operations in a high-volume, full-service setting.

You’ll manage shifts, coordinate kitchen and dining room teams, and uphold hospitality standards while driving efficiency and guest satisfaction. Reporting to the General Manager, you’ll foster a collaborative culture and coach the team to deliver great hospitality every time. This role offers a competitive compensation range and comprehensive benefits.

Qualifications

• 2+ years of full-service, high-volume restaurant management experience.
• Demonstrated working understanding of business operations and financials.
• Strong communication skills.
• Dependable, reliable, and motivated.
• Able to work ten-hour plus shifts, weekends and holidays as needed.
• Prior POSitouch, Crunchtime, and Open Table experience is a plus.

Responsibilities

• Manage shifts including daily decision making, scheduling and planning.
• Understand flavors, aromas, and wine characteristics to ensure guest experience.
• Handle on-the-fly requests with poise to create a calm work environment.
• Foster continuous learning, feedback, and corrective action as needed.
• Work the floor proactively to improve service and table turns.
• Collaborate with kitchen team to evaluate prep levels and food quality.
• Be responsible for running the restaurant as if an owner.

Skills

Leadership

Communication

Guest service

Team coaching

Operations management

Tools

POSitouch

Crunchtime

Open Table

Job description

North Italia is seeking an experienced Restaurant Manager to lead daily operations in a high-volume, full-service setting.

You’ll manage shifts, coordinate kitchen and dining room teams, and uphold hospitality standards while driving efficiency and guest satisfaction. Reporting to the General Manager, you’ll foster a collaborative culture and coach the team to deliver great hospitality every time. This role offers a competitive compensation range and comprehensive benefits.