Restaurant Manager - In Room Dining (Overnight Shift)

Wynnresorts; Las Vegas (NV); On-site; USD 120,000 - 180,000; Full time

Job summary

Wynn Las Vegas is seeking an In-Room Dining Manager to elevate the luxury hospitality, guest service, and operational excellence of the in-room dining program. You will lead a high-performing team and ensure flawless service throughout all steps from order to guest delivery.

In this role you will manage labor and budgeting, partner with F&B leadership, culinary teams, and hotel operations to maintain exceptional standards and profitability in a fast-paced, high-volume luxury environment.

Qualifications

• Minimum 5 years in luxury hospitality operations.
• Minimum 2 years in supervisory or management roles in F&B.
• Distinguished leadership in Forbes Travel Guide-rated venues or similar settings.
• Demonstrated mastery of budgeting, labor optimization and P&L accountability.
• Advanced proficiency with hospitality technology platforms and POS systems.
• Fluent English; multilingual capabilities are valued.

Responsibilities

• Lead and inspire the In-Room Dining team with professionalism and accountability.
• Maintain a visible leadership presence across operations and service standards.
• Oversee daily In-Room Dining operations with impeccable delivery and presentation.
• Monitor guest experience from order to delivery and address concerns discreetly.
• Collaborate with F&B leadership, culinary, and hotel operations for seamless service.
• Manage labor, expenses, budgeting, forecasting, and P&L objectives.
• Develop strategic scheduling to support service excellence and productivity.
• Identify refinements and revenue opportunities to elevate guest experience.
• Ensure compliance with policies, health, safety, and regulatory requirements.
• Maintain knowledge of menus, beverages, service standards, and hotel amenities.

Skills

Leadership excellence

Luxury hospitality

Financial stewardship

Excellent communication

Fluent English

Multilingual capabilities

Tools

POS systems

Hospitality software

Operational management software

Job description

Wynn Las Vegas' In-Room Dining Manager is responsible for cultivating an exceptional dining experience that embodies Wynn Las Vegas' distinguished standards for luxury hospitality, personalized service, and operational excellence.

Essential Job Duties & Responsibilities

• Cultivate and inspire excellence within the In-Room Dining team, fostering professionalism, accountability, and refined service while monitoring performance, attendance, and engagement.
• Maintain a visible leadership presence throughout operations, serving as an exemplary ambassador of Wynn Las Vegas service standards and values.
• Oversee daily In-Room Dining operations to ensure impeccable, accurate, and bespoke delivery of culinary and beverage offerings while maintaining sophisticated presentation and service standards.
• Monitor the guest experience from order placement through delivery and follow-up, identifying opportunities to elevate service and address concerns with professionalism and discretion.
• Collaborate with Food & Beverage leadership, culinary teams, and hotel operations to ensure seamless service coordination and effective communication.
• Manage departmental financial performance, including labor, expenses, budgeting, forecasting, and profit-and-loss objectives.
• Develop strategic scheduling and operating plans based on staffing requirements and business volumes to support service excellence and productivity.
• Identify service refinements and revenue opportunities to enhance guest experience and operational performance.
• Ensure compliance with Wynn Resorts policies, health, safety, sanitation, alcohol-service, and regulatory requirements.
• Maintain comprehensive knowledge of menus, ingredients, beverage offerings, service standards, and hotel amenities to support guests and team members.
• Perform additional duties as assigned by Food & Beverage leadership.

• Minimum of five (5) years of progressive hospitality experience within distinguished, high-volume, upscale, or luxury food and beverage operations with annual revenues exceeding $7 million
• Minimum of two (2) years of supervisory or management experience in food and beverage operations, with demonstrated expertise in In-Room Dining, fine dining, or prestigious luxury hotel environments
• Distinguished track record of leadership excellence in Forbes Travel Guide-rated establishments or comparable elite luxury hospitality venues
• Demonstrated mastery in financial stewardship, including labor optimization, departmental budgeting, forecasting, and P&L accountability
• Advanced proficiency with sophisticated hospitality technology platforms, point-of-sale systems, and operational management software
• Refined ability to cultivate and inspire high-performing teams through strategic delegation, mentorship, and accountability while fostering a culture of operational excellence
• Distinguished analytical, problem-solving, and decision-making capabilities in fast-paced, high-volume luxury environments
• Exceptional interpersonal and communication acumen with the ability to navigate complex stakeholder relationships and resolve matters with discretion and refined professionalism
• Fluent English proficiency, both written and verbal; multilingual capabilities are highly valued
• Current eligibility to obtain and maintain all required licenses and work authorizations as mandated by applicable regulations
• Minimum age of 21 years or above