Restaurant Manager: Guest Experience & Operations

Dunkin' | ZSC Enterprises; Jefferson (GA); On-site; USD 42,000 - 70,000; Full time

Job summary

Dunkin' in Jefferson, GA is seeking a Restaurant Manager to lead a team and deliver great guest experiences while maintaining operational excellence and profitability. You will recruit and train staff, manage daily operations, uphold health standards, monitor costs, and drive customer satisfaction through strong leadership and community engagement.

This role requires English proficiency, basic math, and prior leadership in retail or hospitality; college degree preferred and a passion for

Qualifications

• Fluent in spoken and written English or the predominant language in your market.
• Basic computer skills for daily operations.
• Experience leading teams in retail, restaurant or hospitality.

Responsibilities

• Recruit, hire, train and supervise restaurant team members including shift leaders.
• Oversee day-to-day operations, cash management, inventory control, and brand standards.
• Drive guest satisfaction and respond to feedback to improve service quality.
• Monitor food and labor costs and operate within budget.
• Lead by example and promote teamwork, coaching and feedback.
• Ensure health, safety and sanitation compliance.
• Engage with the community and stakeholders to build partnerships.

Skills

Analytical skills

Team player

Punctuality

Conflict management

Positive attitude

Training development

Guest focused

Education

Basic computer skills

English proficiency

Basic math and financial management

Leadership experience in retail/restaurant

College degree preferred

Job description

Dunkin' in Jefferson, GA is seeking a Restaurant Manager to lead a team and deliver great guest experiences while maintaining operational excellence and profitability. You will recruit and train staff, manage daily operations, uphold health standards, monitor costs, and drive customer satisfaction through strong leadership and community engagement.

This role requires English proficiency, basic math, and prior leadership in retail or hospitality; college degree preferred and a passion for