Restaurant Operations & Guest Experience Leader

Socket.dev; Washington (District of Columbia); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition assistance

Discounted hotel rates

Training and development opportunities

Job summary

Concord Hospitality is seeking a dynamic Restaurant Manager to lead our food and beverage team, delivering exceptional guest experiences while meeting operational and financial goals. This role ensures quality, consistency, and service excellence in all areas of the restaurant.

As a Concord Leader you will inspire greatness in your team, encourage and support team members to reach their full potential, and create a work environment that is a Great Place to Work for all.

Qualifications

• Experience in restaurant management, hospitality, or food and beverage operations.
• Strong leadership, communication, and organizational skills.
• Commitment to guest satisfaction and team development.

Responsibilities

• Deliver friendly, professional service and maintain high standards of food quality, presentation, and guest satisfaction.
• Ensure meals are served promptly, with proper portioning, plating, and temperature.
• Train, mentor, and develop staff in service sequence, product knowledge, and performance expectations.
• Lead daily service briefings and ongoing staff development programs.
• Monitor daily restaurant performance and provide coaching, feedback, and evaluations.
• Collaborate with the Chef on food production, quality, and presentation.
• Oversee selection, pricing, and procurement of beverages, including wine and liquor.
• Assist in financial planning, budgeting, and achieving restaurant sales and cost goals.
• Execute marketing initiatives, enhance guest experience, and identify revenue opportunities.
• Maintain labor management and cost controls in line with financial objectives.

Skills

Leadership

Communication

Organizational skills

Job description

Concord Hospitality is seeking a dynamic Restaurant Manager to lead our food and beverage team, delivering exceptional guest experiences while meeting operational and financial goals. This role ensures quality, consistency, and service excellence in all areas of the restaurant.

As a Concord Leader you will inspire greatness in your team, encourage and support team members to reach their full potential, and create a work environment that is a Great Place to Work for all.