Restaurant Manager for Front of House

Looking Glass Brewing Company, Inc.; DeWitt (MI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Looking Glass Brewing Company, Inc. is seeking an experienced Front of House Manager to oversee restaurant operations during shifts and lead FOH staff. The role focuses on exceptional customer service, sales growth, and smooth daily operations in a brewery environment.

The ideal candidate has 2–3 years as a server or bartender and at least 2 years in FOH management, plus strong leadership and communication skills. Competitive compensation with tips and advancement opportunities are offered.

Qualifications

• Proven work experience in restaurant supervision or hospitality management.
• Proven customer service experience as a manager.
• Extensive F&B knowledge and craft beverage awareness.
• Strong leadership, motivational and people skills.
• Acute financial management skills.
• FOH Supervisor with minimum 2 years experience (references).

Responsibilities

• Coordinate daily Front of the House brewery operations.
• Deliver superior service and maximize customer satisfaction.
• Continuously touch tables and get to know guests.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality.
• Organise and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for craft beverages cans, bar supplies, and cleaning products.
• Ensure compliance with sanitation, TIPS and safety regulations.
• Maintain the restaurant's good image and suggest improvements.
• Control operational costs and identify waste-reduction measures.
• Promote the brand in the local community via events and social media.
• Train new and current employees on proper customer service practices.
• Implement policies and protocols for future operations.
• Oversee opening and closing tasks and balance cash drawers.

Skills

Leadership

Customer service

Communication

Problem solving

Financial management

Scheduling

Education

High school diploma/GED

Tools

Restaurant management software

POS software

Microsoft Office

Job description

Benefits

401(k)

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Benefits/Perks

Flexible Scheduling

Competitive hourly Compensation plus tips

Career Advancement Opportunities

Paid Sick Time

Job Summary

We are seeking an individual with experience in serving/bartending & front of house management to join our team! As the Front of House manager that will be responsible for the restaurant’s operational performance during your shift. You will supervise (front of house) staff, be responsible for enhancing the customer experience, grow sales year over year and delegate duties to ensure the restaurant runs smoothly. The ideal candidate is a strong leader with 2-3 years of restaurant experience specifically as a server or bartender and has been a manager in the front of house for at least 2 years.

The FOH Manager works with the Kitchen Manager, FOH Supervisors & Owners to provide exceptional customer service. The right candidate will lead FOH staff in a fast-paced Brewery that serves hand crafted food to ensure a seamless food pairing experience for our guests. Manages FOH staff which includes scheduling, training, and general supervision. The right candidate will ensure efficient brewery operation, as well as maintain high production, productivity, quality, and customer-service standards.

Responsibilities

• Coordinate daily Front of the House brewery operations
• Deliver superior service and maximize customer satisfaction
• Continuously touching tables and getting to know guests
• Respond efficiently and accurately to customer complaints
• Regularly review product quality
• Organise and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for craft beverages cans, bar supplies, office supplies and cleaning products
• Ensure compliance with sanitation, TIPS and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations
• Oversees opening and closing tasks and balances daily and nightly cash drawers.

Requirements

• Proven work experience as a Restaurant Supervisor, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients for dishes as well as the craft beverage profiles to inform customers and wait staff
• Strong leadership, motivational and people skills
• Acute financial management skills
• FOH Supervisor with a Minimum of 2 years of experience (references required).

Qualifications

High school diploma/GED

Previous food and drink service experience

Familiarity with Microsoft Office, restaurant management software, and POS software

Ability to remain calm and thrive under pressure

Has Food & Drink Serve safe Certifications

Excellent management and leadership skills

Strong communication and problem-solving skills

2 years as a Front of House Manager

Has worked as a bar tender or server for 2+ years

Thank you for having interest in joining our Team!!!!

Check us out at https://www.facebook.com/LookingGlassBrewingCo or at www.lookingglassbrewingcompany.com