Restaurant Manager

Dunkin'; Lee (NH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) program

Paid Time Off

Medical & Dental

Job summary

The Salema Group Dunkin’ is hiring a hands-on Food Service Manager to lead daily guest experiences, train and develop teams, and drive store performance in New Hampshire. You’ll uphold brand standards, safety, and cleanliness while actively managing scheduling, payroll, and inventory.

We seek a reliable leader with at least 1 year in food-service management, strong communication, and a passion for coaching staff to deliver exceptional service.

Qualifications

• 1+ year of food service management experience.
• Strong leadership, communication, and organizational skills.
• Passion for customer satisfaction and team development.
• ServSafe certification preferred.

Responsibilities

• Lead the Guest Experience to ensure a fast, accurate, friendly service.
• Lead by example with a strong presence on the floor.
• Drive Operations & Performance by upholding brand, safety, and cleanliness standards.
• Oversee scheduling, payroll, inventory, and compliance.
• Manage and control labor, food cost, and operating expenses.
• Analyze sales trends and implement growth strategies.

Skills

Leadership

Communication

Organization

Customer service

Education

High school diploma

Job description

At The Salema Group Dunkin’, great restaurants start with great leaders and great teams. We’re looking for a motivated, hands-on leader who knows how to bring out the best in their people while creating an experience that keeps guests coming back.This role is a great fit for someone who enjoys a fast-paced environment, leads by example, develops their team, and takes ownership of results — from the guest experience to the performance of the restaurant.Who We AreOur culture is the foundation of our success. Our leaders bring our SPARK values to life every day:Supportive – Build an environment where your team feels empowered and backedPositive – Set the tone with energy and optimism, even under pressureAppreciative – Recognize and celebrate team wins, big and smallResilient – Adapt, problem-solve, and lead through challengesKind – Treat team members and guests with respect and professionalismWhat You’ll DoLead the Guest ExperienceSet and maintain a guest-first culture focused on speed, accuracy, and friendlinessEnsure every guest interaction reflects our standards and brand expectationsResolve guest concerns quickly and professionallyDevelop & Lead Your TeamTrain, coach, and develop team members to reach their full potentialBuild a strong leadership pipeline within your storeProvide clear expectations, feedback, and accountabilityLead by example with a strong presence on the floorDrive Operations & PerformanceEnsure execution of all brand, safety, and cleanliness standardsManage daily operations to maintain an efficient, organized environmentOversee scheduling, payroll, inventory, and complianceOwn the BusinessManage and control labor, food cost, and operating expensesAnalyze sales trends and implement strategies to drive growthMonitor KPIs and adjust operations to meet or exceed targetsWhat We OfferCompetitive pay + monthly bonus (unlimited earning potential)401(k) programPaid Time Off & Sick Pay100% Medical & Dental (single plans) + contribution to family plansAFLAC (Accident, Short-Term Disability, Life Insurance)Free employee mealsTuition assistance through SNHU online programsSchedule Expectations40–50 hours per week5–6 days per weekWeekends and holidays as neededWhat We’re Looking For1+ year of food service management experience requiredStrong leadership, communication, and organizational skillsPassion for customer satisfaction and team developmentAbility to thrive in a fast-paced, high-volume environmentHigh school diploma or equivalentReliable transportation and flexible availabilityServSafe certification preferredAbility to stand for extended periods and lift up to 50 lbsAbout Us:The Salema Group is a local family business that owns and operates 28 Dunkin’ locations on the seacoast of New Hampshire and Maine and has been in the Dunkin’ business since 1979. At our stores, team members are the fuel that helps our communities run!Please note that this role is to work for a franchisee of Dunkin', not Dunkin' Brands, Inc., or any of their affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their employees and set their own wage and benefit programs that can vary among franchisees.