Restaurant Manager

Dunkin'; Newfields (NH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay + bonus

401(k) program

Paid Time Off

Medical & Dental

AFLAC

Free employee meals

Tuition assistance

Job summary

The Salema Group Dunkin’ is seeking a Guest Experience Leader to drive a guest-first culture, lead and develop a high-performing team, and manage daily operations with a focus on speed, accuracy and friendliness. You’ll train staff, oversee scheduling, payroll, inventory and compliance while controlling labor and costs to meet targets.

Ideal candidates have 1+ year in food service management, strong leadership and customer-satisfaction orientation, and a willingness to thrive in a fast-paced

Qualifications

• 1+ year of food service management experience required.
• Strong leadership, communication, and organizational skills.
• Passion for customer satisfaction and team development.
• Ability to thrive in a fast-paced, high-volume environment.
• High school diploma or equivalent.
• Reliable transportation and flexible availability.
• ServSafe certification preferred.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Lead the Guest Experience and maintain a guest-first culture with speed, accuracy, and friendliness.
• Develop and lead your team, coaching to reach full potential.
• Manage daily operations for an efficient, clean store.
• Oversee scheduling, payroll, inventory and compliance.
• Drive labor, food cost and operating expenses; analyze KPIs and optimize.
• Own the business by monitoring sales trends and implementing growth strategies.
• Lead by example with floor presence and brand standards.

Skills

Leadership

Communication

Team development

Customer service

Problem solving

Education

High school diploma or equivalent

ServSafe certification preferred

Job description

At The Salema Group Dunkin’, we don’t just serve guests — we create experiences that keep them coming back. We’re looking for a guest-focused, people-first leader who can deliver exceptional service while building, training, and developing a high-performing team.This role is ideal for someone who thrives in a fast-paced environment, leads from the front, and takes pride in owning the guest experience while developing future leaders.Who We AreOur culture is the foundation of our success. Our leaders bring our SPARK values to life every day:Supportive – Build an environment where your team feels empowered and backedPositive – Set the tone with energy and optimism, even under pressureAppreciative – Recognize and celebrate team wins, big and smallResilient – Adapt, problem-solve, and lead through challengesKind – Treat team members and guests with respect and professionalismWhat You’ll DoLead the Guest ExperienceSet and maintain a guest-first culture focused on speed, accuracy, and friendlinessEnsure every guest interaction reflects our standards and brand expectationsResolve guest concerns quickly and professionallyDevelop & Lead Your TeamTrain, coach, and develop team members to reach their full potentialBuild a strong leadership pipeline within your storeProvide clear expectations, feedback, and accountabilityLead by example with a strong presence on the floorDrive Operations & PerformanceEnsure execution of all brand, safety, and cleanliness standardsManage daily operations to maintain an efficient, organized environmentOversee scheduling, payroll, inventory, and complianceOwn the BusinessManage and control labor, food cost, and operating expensesAnalyze sales trends and implement strategies to drive growthMonitor KPIs and adjust operations to meet or exceed targetsWhat We OfferCompetitive pay + monthly bonus (unlimited earning potential)401(k) programPaid Time Off & Sick Pay100% Medical & Dental (single plans) + contribution to family plansAFLAC (Accident, Short-Term Disability, Life Insurance)Free employee mealsTuition assistance through SNHU online programsSchedule Expectations40–50 hours per week5–6 days per weekWeekends and holidays as neededWhat We’re Looking For1+ year of food service management experience requiredStrong leadership, communication, and organizational skillsPassion for customer satisfaction and team developmentAbility to thrive in a fast-paced, high-volume environmentHigh school diploma or equivalentReliable transportation and flexible availabilityServSafe certification preferredAbility to stand for extended periods and lift up to 50 lbsAbout Us:The Salema Group is a local family business that owns and operates 28 Dunkin’ locations on the seacoast of New Hampshire and Maine and has been in the Dunkin’ business since 1979. At our stores, team members are the fuel that helps our communities run!Please note that this role is to work for a franchisee of Dunkin', not Dunkin' Brands, Inc., or any of their affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their employees and set their own wage and benefit programs that can vary among franchisees.