Restaurant Manager

Workstream; Frisco (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Chick-fil-A is seeking a Director of Operations to serve as the top-level store director. You will partner with the senior leadership team to oversee day-to-day store operations, empower team members, and ensure adherence to standards and values across all shifts.

The role focuses on maintaining food safety, optimizing guest and employee experiences, and leading a team that embodies Chick-fil-A core values.

Qualifications

• Servant-leader mindset aligned with team empowerment.
• Strong relationship-building and communication across all levels.
• Creative problem-solving to address daily operational challenges.
• Keen attention to detail to maintain standards.
• Excellent organizational and time-management abilities.
• Expertise in all areas of store operations.

Responsibilities

• Promote and enforce Chick-fil-A’s cultural standards in all interactions.
• Provide oversight and accountability to shift and support leaders.
• Encourage and hold all team members and leaders accountable.
• Ensure fair and equitable treatment of all team members.
• Oversee scheduling to optimize guest and team experiences.
• Review KPIs and CEM scores with leaders to troubleshoot issues.
• Address guest concerns escalated beyond shift leaders.
• Ensure restaurant safety and security are maintained.
• Assist executives in facilities maintenance and repairs.
• Maintain strict food safety standards at all times.
• Identify areas of waste and improve stewardship.
• Conduct regular reviews and feedback sessions with leaders and staff.
• Schedule and lead regular store leadership meetings.
• Attend and contribute to senior leadership meetings.
• Keep restrooms clean.

Skills

Servant-leader mindset

Relationship-building & communication

Creative problem-solving

Keen attention to detail

Organizational & time-management

Operations expertise

Job description

OVERVIEW

The Director of Operations is the top-level store-specific director for each restaurant. In concert with the Senior Leadership Team, this person oversees the day-to-day operations of the store, provides accountability to the team, and ensures that each team member is empowered and equipped for the role to which they have been assigned.

LEADERSHIP PROPOSITION

A successful leader in this position will SERVE.

• See the future
• Engage and Develop Others
• Reinvent Continuously
• Value Results and Relationships
• Embody the Heart

CORE COMPETENCIES

• A person in the Training Director position must:
• Embody our shared vision and mission.
• Have a servant-leader mindset.
• Strong relationship-building and communication skills.
• Creative problem-solving skills.
• Keen attention to detail.
• Strong organizational and time-management skills.
• Expertise in all areas of operation within the business.

RESPONSIBILITIES

• Promote and enforce Chick-fil-A’s cultural standards in all interactions.
• Provide oversight and accountability to the shift and support leaders.
• Offer encouragement and accountability to all team members and leaders.
• Ensure that all team members are treated fairly and equitably.
• Manage team member review process
• Align all leaders and team members with Our Shared Vision and Core Values.
• Ensure all Chick-fil-A processes and standards are followed at all times.
• Oversee scheduling to maximize the guest experience, the team member experience, and productivity.
• Review CEM scores and KPIs and engage the leaders to troubleshoot problem areas.
• Address guest concerns that escalates beyond the shift leader’s ability.
• Oversee all restaurant safety and security.
• Assist the Executive Director in facilities maintenance and repairs.
• Ensure strict standards of food safety are maintained at all times.
• Identify and correct areas of waste and poor stewardship.
• Perform regular reviews and feedback sessions with leaders and team members to provide them with opportunities for growth.
• Schedule and lead regular meetings with the store leadership team.
• Attend and contribute to senior leadership meetings.
• Clean the restrooms.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.