Director/Manager (Senior Leadership)

Workstream; Lutz (FL); On-site; USD 42,000 - 68,000; Full time

Job summary

Chick-fil-A restaurant operator in the United States seeks senior Directors and Managers to lead high-volume restaurant operations, focusing on food safety, service quality, and guest care. You will drive excellence through structured leadership and standardized processes.

Expect to analyze metrics, design communication systems, diagnose root causes, and actively mentor upcoming leaders to strengthen the leadership bench and ensure brand standards across shifts.

Qualifications

• Minimum 1–2 years of leadership experience in a high-volume restaurant.
• Experience as Shift Leader or higher preferred.
• Strong references for managing shifts and workflows.

Responsibilities

• Uphold standards by enforcing brand requirements and health protocols.
• Analyze daily, weekly, and monthly performance data to drive improvements.
• Allocate resources and design clear communication for execution.
• Mentor leaders and develop the leadership pipeline.

Skills

Leadership

Operations Management

Mentorship

Data-Driven Decision Making

Job description

Directors and Managers are senior leaders who ensure high-level operational excellence within a designated area within restaurant operations (H/R, Training & Development, Quality, Facilities & Equipment, Food Safety, and Hospitality & Customer Care). Working from core organizational vision and analyzing business metrics, designing communication infrastructure, diagnosing operational root causes, and intentionally developing the leadership bench, our Directors and Managers ensure that restaurant systems are effectively utilized, audited, and optimized.

To be successful in this role, a candidate must naturally embody our core organizational values and leadership standards:

• Excellence: A relentless drive to do things the right way, efficiently, and with high productivity.
• Kindness: Fostering a culture of honor, dignity, and respect for every team member and guest.
• Teamwork: Working collaboratively with urgency, purpose, and a shared mission.
• Shows Ownership: Holds self and others accountable; takes personal responsibility for financial, operational, and cultural metrics.
• Communicates Clearly: Relays data, directives, and expectations with transparency while remaining entirely non-defensive.
• Anticipates Issues: Thinks systematically to identify macro patterns and proactively solves capacity or infrastructure issues before they disrupt operations.

Key Responsibilities

1. Food Safety & Service (Operational Excellence)

• Upholds Standards: Enforce absolute compliance with all brand requirements, overseeing the SAFE Daily log, health code protocols, and Pathway modules.
• Analyzes Business Results: Review and interpret daily, weekly, and monthly data, including customer metrics (CEM, CARES), financial tracking (Inform, sales, Loomis), and monthly labor/food budgets.
• Allocates Resources: Design and track daily, weekly, and monthly task assignments for your specific area, building clear communication systems to ensure execution.
• Resource Stewardship: Protect corporate resources by closely monitoring equipment functionality, facility cleanliness, and managing a LEAN approach to minimize waste.

2. Operational Efficiency (Teamwork)

• Fosters Collaboration: Ensure a clear store-wide understanding of area goals, alignment to restaurant systems and execution of our operational strategies.
• Leadership Pipeline Growth: Intentionally mentor others, preparing them for future advancement through structured planning and execution.
• Shift Leader Accountability: Maintain direct communication loops with the leadership team, helping maintain accountability to the proper development/maintenance of systems.
• Root-Cause Awareness: Actively diagnose operational gaps, system friction points, or inventory variances to implement permanent structural fixes.
• Creates Genuine Connections: Set the standard for elevated hospitality, ensuring that genuine hospitality elevated language are executed seamlessly across the entire restaurant.
• Accountability with Care: Enforce rigorous operational requirements and brand expectations through coaching that honors the dignity and respect of every individual.
• Defines Clear Wins: Establish measurable performance targets while celebrating milestones to build unified purpose and high morale.

Skills and Competencies Required

• Systemic Designing: Ability to create communication pathways, checklists, and accountability loops that keep a department running smoothly seamlessly.
• Financial Literacy: Competence in interpreting business metrics, dashboards, and other indicators to manage gaps and profitability.
• Advanced Mentorship: Skilled in training other leaders how to lead, manage conflict, and navigate peer-to-peer accountability loops.
• Data-Driven Decision Making: Comfort using metrics, trend analysis, and dashboards to guide operational focus, training priorities, or resource allocation.

Experience

• Experience: Minimum of 1–2 years of proven leadership experience in a high-volume restaurant (Chick-fil-A experience could be bonus) or service environment, with documented success and mastery as a Shift Leader or higher. A strong reference history of managing clean, highly productive shifts and systematic workflows is required.

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.