Restaurant Manager

Benchmark Hospitality at DU; Boston (MA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player in the hospitality sector is on the lookout for a passionate Restaurant Manager to lead their team at a premier waterfront hotel. This role requires a strong focus on service excellence and the ability to foster a collaborative environment. The successful candidate will oversee dining operations, ensuring guest satisfaction and adherence to luxury standards. With a commitment to employee development and a supportive work culture, this opportunity offers a chance to grow in a dynamic setting while delivering exceptional dining experiences.

Benefits

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Employee rates on hotel stays

Qualifications

• Requires knowledge of restaurant operations and luxury standards.
• Must demonstrate exceptional customer service and interpersonal skills.
• Ability to lead and work cohesively as part of a team.

Responsibilities

• Oversee daily activities of Supervisors and Front of House staff.
• Ensure adherence to Forbes Five-Star service standards.
• Engage in ongoing development of Front of House staff.

Skills

Organizational Skills

Analytical Skills

Customer Service

Interpersonal Skills

Leadership

Multi-tasking

Education

Bachelor's Degree in Hospitality

Tools

Microsoft Office

Payroll Systems

Job description

Opening Post Information* : Posted Date 4 weeks ago (4/14/2025 8:47 PM)

Opening ID 2025-54308

# of Openings 1

Job Locations US-MA-Boston

Department (Portal Searching) Food & Beverage

Position Type (Portal Searching) Regular Full Time

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

#PGH-BMC

Location Description

The Boston Harbor Hotel is Boston’s premier waterfront hotel, where luxury service is personal. We offer a competitive and comprehensive compensation and benefits package, as well as growth opportunity. All candidates must display superior service orientation, be willing to learn and work as part of our team. Due to the nature of our business, schedule flexibility is required for all positions.

Description

JOB SUMMARY

We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of a full service restaurant, and exceptional Beyond compare service attitude, for the position of Restaurant Manager at the Rowes Wharf Sea Grille. The Restaurant Manager will lead the dining room, and oversee the flawless execution of superior service while ensuring all company policies and standards are met. Responsibilities encompass visiting tables to ensure guest satisfaction, establishing and developing positive relationships with hotel guests and clients, while promoting the growth of the Supervisors and staff personnel.

KEY RESPONSIBILTIES

The primary responsibilities for the Restaurant Manager will include but are not limited to:

• Assist the Restaurant General Manager with directing the day-to-day activities and assignments of the Supervisors and Front of the House staff.
• Oversee the operations of the Rowes Wharf Sea Grille and Rowes Wharf Bar, in the absence of the Restaurant General Manager.
• Accurately execute all policies with improvement to quality, service and operations.
• Engage in ongoing development of Front of the House staff while holding the team accountable for performance and maintaining standards.
• Work seamlessly, collaboratively and in tandem with both the Restaurant General Manager and Restaurant Chef to create memorable dining experience for our guests.
• Establish and achieve quality and guest satisfaction goals; respond in a courteous and prompt manner to all guest questions, complaints and/or requests.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Ensure consistent adherence to Forbes Five-Star service and Boston Harbor Hotel brand standards, while elevating product and service.
• Participate and conduct pre-shift and management meetings that are motivating, effective and timely.
• Must be present on the floor during peak business periods, to ensure guest satisfaction
• Consistently deliver high standards of care to existing customers and to promote further business by exceeding customer expectations where possible.
• Assist with the performance management of the staff, including regular performance appraisals, coaching and counseling, when appropriate.
• Create an environment of engagement for team members.
• Assist the Restaurant General Manager with special projects as assigned.

Qualifications

JOB QUALIFICATIONS

In addition to performance of key responsibilities and supportive functions, this position may be required to possess a combination of the following skills and experiences:

• Requires a working knowledge of Restaurant operations as well as luxury core standards, and standard operating procedures.
• Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Demonstrated ability to work with maximum efficiency, accuracy and attention to detail.
• Ability to effectively lead and work cohesively as part of a team.
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
• Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
• Must have experience in all Microsoft Office and industry relevant payroll systems.

CANDIDATE PROFILE

Education:

Bachelor’s degree, preferably specializing in Hospitality, Food & Beverage and or equivalent experience is required.

Experience:

Must have at least one (1) or more years of strong Food & Beverage Supervisory/Management experience in a full service restaurant, with previous experience in a Luxury Environment preferred, or other related/equivalent field may be considered.

Licenses or Certificates

Preferably TIPS and ServSafe Certification

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