Restaurant Manager

Dunkin' - Franchisee Of Dunkin Donuts; Blackstone (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Vacation time

Health and Dental Insurance

Fun, fast paced environment

Free meals and drinks while you work

Growth opportunities

Job summary

Dunkin in Massachusetts is hiring to maintain a guest-first culture and lead a growing team in a fast-paced restaurant.

The role emphasizes hiring, training, scheduling, safety, and brand-standard execution to maximize guest satisfaction and profitability. Competitive pay and opportunities for growth are offered.

Qualifications

• Strong customer service orientation and results-driven mindset.
• Experience hiring, training, and developing employees.
• Ability to lead and build a guest-first culture in a fast-paced setting.
• Experience scheduling to meet service goals.
• Commitment to safety, food safety, and sanitation standards.

Responsibilities

• Maintain a customer service focus, passion for results, and a desire to develop a great team
• Hire, train and develop employees, communicating job expectations and providing feedback
• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain safe, secure, and healthy environment by following safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards and systems are executed
• Prepare and complete action plans; implement production, productivity, quality and guest service standards
• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Set sales goals and track results

Skills

Customer service

Team leadership

Training & development

Communication

Job description

We are seeking hard working, enthusiastic, individuals who are passionate about Dunkin' brands. Our team is committed to making our guests day by serving them with a great product to keep them running.

What We Offer:

• Competitive salary
• Vacation time
• Health and Dental Insurance
• Fun, fast paced environment
• Free meals and drinks while you work
• Tons of opportunity for growth!

What You’ll Do:

• Maintain a customer service focus, passion for results, and a desire to develop a great team
• Hire, train and develop employees, communicating job expectations and providing feedback
• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards and systems are executed
• Prepare and complete action plans; implement production, productivity, quality and guest service standards
• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Set sales goals and track results