Restaurant Leader: Elevate Guest Experience & Profit

Ontario Trillium Foundation; Copperas Cove (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Ontario Trillium Foundation in Copperas Cove, TX is seeking Experienced Restaurant Leadership to join our team as a full-time, non-exempt manager.

You will create schedules, oversee crew, train staff, manage POS, monitor service times, handle customer complaints, and balance cash at shift end. This role requires strong customer service, reliable transportation, a high school diploma, and the ability to stand for long periods.

Qualifications

• Requires a High School diploma or equivalent.
• Strong customer service and communication skills.
• Reliable transportation and flexible schedule.
• Stand for up to 8 hours and lift 30–50 pounds.
• Experience with POS systems is preferred.

Responsibilities

• Create schedules for each crew member and ensure that he or she is working accordingly.
• Provide breaks to each crew member according to specified schedules and fill in as a crewmember when necessary.
• Oversee the work of crew members to ensure delivery of fast and efficient service to each customer.
• Assist new crew members in understanding the system and handling POS or order-taking machines.
• Monitor wait times for customers, ensuring that no customer has to wait for longer than the time stipulated by the company.
• Train and develop new employees and ensure that they shadow experienced ones during the course of the shift.
• Assist with inventory control procedures to ensure that all needed supplies, kitchen utensils and equipment are constantly available.
• Create and maintain effective liaison with vendors and suppliers to ensure timely delivery of supplies and equipment.
• Oversee the work of kitchen staff to ensure preparation of quality food items and provide insight into rotating stored items.
• Handle customers' complaints and ensure that they are resolved in a timely manner.
• Oversee the closing and balancing of cash registers at the end of each shift and ensure that any issues are resolved immediately.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Tools

POS systems

Job description

Ontario Trillium Foundation in Copperas Cove, TX is seeking Experienced Restaurant Leadership to join our team as a full-time, non-exempt manager.

You will create schedules, oversee crew, train staff, manage POS, monitor service times, handle customer complaints, and balance cash at shift end. This role requires strong customer service, reliable transportation, a high school diploma, and the ability to stand for long periods.