On-Site Restaurant IT & Network Technician

OvationCXM; Boston (MA); On-site; Full time

Job description

OvationCXM, a dba under Boomtown Network Inc, is a Customer Experience Management company helping businesses and their partner ecosystems deliver exceptional customer experiences with complete visibility and precise control so they can own the journey, guide the experience and unleash the benefits. The OvationCXM Platform (“CXMEngine”) includes pre‑built CRM connectors, customer journey orchestration and automation tools, ecosystem aggregation, as well as knowledge delivery and integrated communication solutions in one seamless platform. Customer experience professionals choose OvationCXM because our CXM platform delivers customers simplicity at a massive scale, streamlining CXM efforts at every customer touchpoint.

We are the emerging market leader in the Customer Experience Management space. As we scale, we are continually looking to bring on new talented and passionate team members who can help us in our bold objective of digitally transforming the Customer Experience from end‑to‑end. If you’re passionate about working at a dynamic organization that is committed to facing the challenges of the day, this is the place for you. We are seeking candidates who want to be at the forefront of powering entire ecosystems of businesses to work together in ways that had previously been impossible.

We are looking for a technically skilled, detail-oriented technician to provide hands‑on IT and network support to restaurant clients across the Greater Boston area.

ROLE OVERVIEW

This is an ongoing part‑time contract opportunity supporting locally owned restaurants. As a Restaurant Support Technician, you will be the go‑to resource for restaurant operators when technology is not working as it should. From troubleshooting network outages during a dinner rush to running cable before a restaurant opens its doors, you will handle a wide variety of support scenarios in fast‑paced, real‑world environments. This role requires physical presence at client locations throughout the Boston metro area, flexibility for occasional evening work, and a calm, professional demeanor under pressure. OvationCXM processes payment within 10 business days of job completion and required deliverable submission.

WHAT YOU'LL DO

• Install, configure, and troubleshoot network infrastructure including routers, switches, and wireless access points in restaurant environments.
• Perform low voltage cabling runs (ethernet, coax, and related) using your own tools, ensuring clean and code‑compliant installations.
• Support, configure, and troubleshoot point‑of‑sale (POS) systems, terminals, printers, and related hardware and software.
• Travel to restaurant locations across the Greater Boston area to provide on‑site technical support and complete project work.
• Perform select installations and maintenance tasks during evening or off‑hours windows to minimize disruption to restaurant operations.
• Document work performed, site configurations, and client communications accurately and in a timely manner.

REQUIREMENTS

• Demonstrated experience with computer networking, including subnets, VLANs, DHCP, routing, and wireless configuration.
• Hands‑on experience and personal tools for performing low voltage cabling work.
• Reliable transportation and ability to travel throughout the Greater Boston metro area for on‑site work.
• Availability for occasional evening and off‑hours work as needed.
• Exceptional attention to detail in cabling, configuration, and documentation.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non‑technical restaurant staff.

NICE TO HAVE

• Prior experience supporting restaurant POS systems such as Toast, Square for Restaurants, Aloha, or similar platforms.
• Background in hospitality or food service; understanding the pace and pressure of restaurant operations is a real advantage.
• Relevant certifications such as CompTIA Network+, BICSI, or vendor‑specific credentials.

WHO YOU ARE

You take pride in doing things right the first time. You are comfortable walking into a busy kitchen or a cramped server closet and getting the job done without hand‑helping. You communicate professionally with clients, follow through on commitments, and do not leave a site until everything is working and documented. You understand that in a restaurant, downtime means lost revenue, and you treat every call with that urgency.