Operations Administrator

Rackson Restaurants; Bridgewater (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive pay and benefits

Paid time off including 9 company holidays

Opportunities for professional growth and development

Professional growth opportunities

Hands-on experience

Supportive team

Values-based leadership

Job summary

A leading Quick Service Restaurant operator seeks an RSC Administrator to provide essential administrative and operational support to the Restaurant Support Center. The role ensures that restaurants remain compliant with all business requirements. Responsibilities include managing licenses, tracking insurance claims, and assisting with organizational changes. Successful candidates will have strong skills in Microsoft Office, attention to detail, and previous administrative experience. Join a dynamic team committed to professional growth and values-based leadership.

Qualifications

• 3-5 years of experience as an Administrator or similar role in a multi-unit, retail, or restaurant environment.
• Ability to travel for work-related duties.
• Computer savvy and able to quickly learn new software programs.
• Strong attention to detail and excellent organizational skills.

Responsibilities

• Maintain restaurant licenses, permits, and compliance records.
• Support submission and tracking of insurance claims.
• Partner with HR, IT, Accounting, and Finance to maintain data integrity.
• Administrative support: manage center email inbox, ticketing, vendor coordination, and purchase processes.
• Accounts payable support for store invoices; assist with utilities and third‑party vendor issues.

Skills

Microsoft Office proficiency

Strong attention to detail

Excellent organizational skills

Strong interpersonal skills

Problem-solving abilities

Ability to communicate clearly

Independent worker

Education

Associate or bachelor's degree in business administration or related field

Associate degree in Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

SharePoint

PowerPoint

Job description

The RSC Administrator provides critical administrative and operational support to the Restaurant Support Center and field leadership team. This role ensures restaurant locations remain compliant, fully licensed, operationally supported, and properly set up across their lifecycle.

This position acts as a central point of coordination between Operations, Accounting, HR, vendors, and external agencies to keep restaurants running efficiently and in compliance with all regulatory and business requirements. This is an on-site position based in Bridgewater, NJ.

What You’ll Do: Responsible for clerical functions and administrative support within different areas of the business. Essential functions include:

Licensing, Permits & Compliance

• Manage and maintain all restaurant licenses and permits (health, business, food service, etc.).
• Track renewals, submissions, expirations, and regulatory requirements by jurisdiction.
• Coordinate responses and documentation for regulatory violations and inspections.
• Maintain compliance records and reporting for internal and external requests

Insurance & Risk Support

• Support the submission and tracking of insurance claims (property and liability).
• Serve as a liaison between restaurants, corporate, and insurance partners.
• Maintain claim documentation and follow-up through resolution.
• Serve as RSC point of contact for store-level vendors including portal management (e.g., Staples, Uniform providers, etc.).
• Support vendor onboarding, ordering processes, and issue resolution.
• Assist with Accounts Payable for store-related invoices and expenses.
• Support utilities and waste management related issues with third party vendor

Store & Hierarchy Management

• Maintain accurate restaurant hierarchy and organizational data across internal systems.
• Support changes related to openings, closures, leadership transitions, and reporting structures.
• Partner with HR, IT, Accounting, and Finance to ensure data integrity.
• Manage support center email inbox and ticketing system.
• Provide administrative support for acquisitions, new restaurant openings, and remodel projects.
• Assist with documentation, checklists, vendor coordination, and timeline tracking.
• Support close/open processes to ensure smooth operational transitions.

What Will Make You Successful:

• Associate or bachelor’s degree in business administration or related field is a plus.
• 3-5 years of experience as an Administrator or similar role (multi-unit, retail, or restaurant environment preferred).
• Proficient in operating Microsoft Office applications, including Word, Excel, Outlook, SharePoint and PowerPoint.
• Strong attention to detail and excellent organizational skills.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong interpersonal skills and ability to work collaboratively in a team environment.
• Exceptional problem-solving and decision-making abilities.
• Ability to work independently and work well as part of a team.
• Self-starter, able to independently solve problems; resourceful.
• Excellent written and verbal communication skills in English with the ability to communicate clearly and professionally.
• Computer savvy. Able to quickly learn new software programs.
• Travel Requirements – Ability to travel for work-related duties.
• Physical Requirements – Ability to communicate clearly via phone including hearing and talking. Ability to perform sedentary work such as computer-based work. Ability to utilize close visual acuity such as for creating and analyzing data/spreadsheets, word documents, graphics design, and reports. Ability to utilize fine motor skills with the fingers, such as typing and tying knots. Ability to lift up to 25 lbs. Ability to work in an office environment.

What You Can Expect From Us:

• Competitive pay and benefits
• Paid time off, including 9 company holidays
• A dynamic and challenging work environment
• Opportunities for professional growth and development
• Hands-on experience in a broad variety of disciplines
• A supportive and collaborative team
• Authentic, values-based leadership

About Rackson Restaurants:

Rackson Restaurants is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!