IT Applications POS Specialist

Fox Restaurant Co; Phoenix, Northern (AZ, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Salary & incentives

Health coverage

Retirement match

Tuition reimbursement

Paid time off

Dining discount

Job summary

Fox Restaurant Concepts in Phoenix, AZ is seeking an IT Applications POS Specialist to support and maintain the restaurant technology stack, including POS databases and related software/hardware configurations. You will translate user requirements into functional specs and collaborate with the IT team at the Big Kitchen corporate office.

The role requires strong communication, a collaborative mindset and an aptitude for analytical thinking.

Qualifications

• Minimum 2 years of experience in tech support or help desk role, hospitality industry experience preferred.
• At least 1 year of Point-Of-Sale programming experience required.
• General networking/connectivity knowledge.
• Strong customer service attitude, effective communication skills and function efficiently in high stress/pressure work environment.
• Provide rotating on-call evening/weekend after-hours support for restaurant locations.
• Team-oriented, collaborative attitude.

Responsibilities

• Perform POS programming tasks for menu implementations and LTOs, such as changing prices, adding/removing items and configuring discounts/promotions in Aloha CFC and off premise ordering channels
• Develop, test and deploy configuration changes and software updates to restaurants in a timely manner. Monitor the deployment of all changes to ensure completion. Follow-up on failed deployments and resolve issues
• Provide excellent customer service and constant follow-up with restaurant locations until a resolution has been found
• Support the development and testing of new restaurant technologies such as online ordering & catering systems, curbside, KDS, mobile apps, etc.
• Maintain appropriate documentation and change management logs
• Work some early morning, night, or weekend hours as dictated by operational needs
• Provide high level remote support to solve restaurant systems’ functionality issues and ensure proper operation
• Provide backup support for other IT disciplines such as basic networking, connectivity, email, and user support
• Collaborate with technology partners on processes to improve our Operator and guest experiences.
• Potential travel to NRO's for installation, staging, and testing of all restaurant equipment & systems.

Skills

Tech support

POS programming

Networking knowledge

Customer service

Communication

Tools

Aloha POS

CFC platform

Job description

IT Applications POS Specialist

PHOENIX, ARIZONA

What We Offer

• Competitive salary and incentive opportunity
• Medical, Dental, Vision and Life Insurance
• Retirement savings program (with company match)
• Tuition reimbursement
• Paid time off
• Dining Discount (50% off at all Fox Restaurant Concepts)

Position Overview

Reporting to the Director of Restaurant Systems, you will work with the IT team at our home office, known as the Big Kitchen, in Phoenix, AZ. As the IT Applications Specialist, you will support the implementation and maintenance of all software and hardware configurations associated with the restaurant Point-of-Sale / technology stack as well as the development and implementation of new technologies. You will define, maintain and program our POS databases and translate user requirements into functional specifications. We are seeking someone with excellent technical and communication skills as well as an aptitude for analytical thinking. This role is based out of our Corporate Office in Phoenix, AZ.

You'll thrive in this position if you are

• An Effective Communicator: whether it's verbal or written, you present information in a clear and professional manner. You understand your audience and can easily shift your presentation style, so it is understandable to all.
• A team player: You enjoy collaboration and brainstorming.
• Self-Starting: You understand current project needs and when it's time to execute crucial tasks.
• A creative problem-solver: You have an uncanny ability to think outside-the-box, using the resources at hand to effortlessly get to the bottom of an issue.
• Attentive to the Details: You have an incredible attention to detail while understanding what deserves your immediate attention and what can wait.

As the Restaurant Systems Specialist, You Will

• Perform POS programming tasks for menu implementations and LTOs, such as changing prices, adding/removing items and configuring discounts/promotions in Aloha CFC and off premise ordering channels
• Develop, test and deploy configuration changes and software updates to restaurants in a timely manner. Monitor the deployment of all changes to ensure completion. Follow-up on failed deployments and resolve issues
• Provide excellent customer service and constant follow-up with restaurant locations until a resolution has been found
• Support the development and testing of new restaurant technologies such as online ordering & catering systems, curbside, KDS, mobile apps, etc.
• Maintain appropriate documentation and change management logs
• Work some early morning, night, or weekend hours as dictated by operational needs
• Provide high level remote support to solve restaurant systems’ functionality issues and ensure proper operation
• Provide backup support for other IT disciplines such as basic networking, connectivity, email, and user support
• Collaborate with technology partners on processes to improve our Operator and guest experiences.
• Potential travel to NRO's for installation, staging, and testing of all restaurant equipment & systems.

What we require

• Minimum 2 years of experience in tech support or help desk role, hospitality industry experience preferred
• At least 1 year of Point-Of-Sale programming experience required
• General networking/connectivity knowledge
• Strong customer service attitude, effective communication skills and function efficiently in high stress/pressure work environment
• Provide rotating on-call evening/weekend after-hours support for restaurant locations
• Team-oriented, collaborative attitude

What we prefer

• Experience with payment processing integrations and other restaurant technology applications
• Associate's or Bachelor's degree in business administration, hospitality or technology

About Us

Our story begins with Sam Fox, a man passionate about hospitality and endlessly inspired by food and design. He opened his first concept, Wildflower American Cuisine, in Tucson in 1998, and today has introduced dozens of ever-evolving Fox Restaurant Concepts brands. Now, 27 years later, we have 13 unique concepts with over 90 locations across the U.S., including fan favorites like Culinary Dropout, The Henry, Blanco Cocina + Cantina, and more. The Fox Restaurant team is a community of creative thinkers who help bring Sam's concepts to life. We believe the best stories are shared over food, we challenge ourselves to find ways to make our best ideas even better daily, and we keep our people and guests at the heart of all we do. We see every brand as a way for us to connect with and serve those who matter most—our people and our guests.

Fox Restaurant Concepts, an entity of the Cheesecake Factory, is an Equal Opportunity and E-Verify Employer. Proof of eligibility to work in the United States is required.