Restaurant IT Services Specialist — Frontline Tech Support

Fox Restaurant Co; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and bonus opportunity

Health Benefits within 30 Days; Medical, Dental & Vision

Retirement savings program (with company match)

Tuition reimbursement

Paid Time Off

Dining Discount of 50% at all Fox Restaurant Concepts

Job summary

Fox Restaurant Co in Phoenix, AZ is seeking an IT Services Specialist to provide technical support across restaurant locations and the home office. The role requires troubleshooting day-to-day technical issues, emphasizing customer service, and collaborating with internal and external partners.

Candidates should have strong communication skills, experience with Windows and macOS, and a structured approach to problem-solving. The company offers health benefits, competitive salary, and a collaborative work environment.

Qualifications

• Strong customer service and communication skills.
• Ability to troubleshoot technical issues using a structured approach.
• Experience supporting Windows and/or macOS environments and common applications.

Responsibilities

• Provide first-line technical support by responding to helpdesk tickets.
• Troubleshoot and resolve common technical issues across hardware and applications.
• Collaborate with team members and vendors to resolve issues.

Skills

Customer service skills

Communication skills

Troubleshooting technical issues

Experience with Windows and/or macOS

Basic networking concepts

Time management

Education

1–3+ years of IT support experience or equivalent training

Tools

Active Directory

Okta

Microsoft Office

ManageEngine Endpoint Central

Job description

Fox Restaurant Co in Phoenix, AZ is seeking an IT Services Specialist to provide technical support across restaurant locations and the home office. The role requires troubleshooting day-to-day technical issues, emphasizing customer service, and collaborating with internal and external partners.

Candidates should have strong communication skills, experience with Windows and macOS, and a structured approach to problem-solving. The company offers health benefits, competitive salary, and a collaborative work environment.