Restaurant Host: Warm Welcome & Guest Flow Expert

Hyatt Hotels Corporation; Chapel Hill, Northern (NC, KY); Hybrid; USD 17,000 - 21,000; Full time

Benefits offered by this job

Discounted room rates

401K with company match

Tuition Reimbursement

Crossroads discounts 50%

Gift shop discounts 20%

Employee Stock Purchase Plan

Retail discounts with partners

Job summary

Hyatt Hotels Corporation in Chapel Hill is seeking a friendly Restaurant Greeter to warmly welcome guests, present menus, and coordinate seating in a fast-paced dining room. You will be the first impression and help ensure an outstanding guest experience.

The role requires clear communication, the ability to multitask, and a flexible weekend/holiday schedule. We offer benefits and the chance to grow within Hyatt's hospitality standards.

Qualifications

• Must be able to clearly communicate Guests’ needs to servers, bussers, managers, etc.
• Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
• Must be able to walk and stand during entire shift
• Must be able to reach, bend, stoop and wipe
• Passion for providing extraordinary service
• The ability to thrive in a fast-paced environment
• Must be willing to work a flexible schedule weekend and holidays as needed.

Responsibilities

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate
• Tend to special Guest needs and requests
• Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the stand).
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

Skills

Customer service

Communication

Hospitality

Teamwork

Job description

Hyatt Hotels Corporation in Chapel Hill is seeking a friendly Restaurant Greeter to warmly welcome guests, present menus, and coordinate seating in a fast-paced dining room. You will be the first impression and help ensure an outstanding guest experience.

The role requires clear communication, the ability to multitask, and a flexible weekend/holiday schedule. We offer benefits and the chance to grow within Hyatt's hospitality standards.