Restaurant Host - FT

Destination by Hyatt; Chapel Hill (NC); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Discounted room rates

Friends & Family rates upon hire

401K with company match

Tuition Reimbursement

Stock Purchase Plan

Retailer discounts

Job summary

The Carolina Inn, part of Hyatt, is seeking friendly Greeters to warmly welcome guests, guide them to dining areas, and present menus for a premier restaurant experience. You will also answer calls and help manage guest flow with accurate wait times.

Responsibilities include attending to guest needs throughout the meal and upholding sanitation and safety standards in a fast-paced environment. Weekend/holiday flexibility is required.

Qualifications

• Clear communication of guests' needs to staff.
• Ability to hear clearly in a loud dining area.
• Stand and walk throughout the shift.
• Able to reach, bend and wipe as needed.
• Passion for delivering extraordinary service.
• Thrives in a fast-paced environment.
• Flexible schedule including weekends and holidays.

Responsibilities

• Greet incoming and departing guests warmly; escort to dining area and present menus.
• Answer restaurant calls and provide attentive service.
• Manage guest flow and provide accurate wait times when needed.
• Attend to special guest needs and requests.
• Monitor guest needs during the dining experience to ensure high-quality service.
• Follow sanitation, safety and alcohol-control policies.

Skills

Greet guests

Clear communication

Phone etiquette

Multitasking

Job description

Organization- The Carolina Inn

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Greeters are responsible for welcoming and creating the first impression for guests. These individuals have the ability to influence the overall restaurant experience by their interactions that include providing table accommodations and offering menu recommendations. Greeters may be the final point of contact and have the ability to ensure guest satisfaction. If you have worked as a restaurant host or restaurant hostess, your skills are invaluable to the position of Greeter at Hyatt. Your restaurant job experience will give you the tools to be successful as a restaurant Greeter at Hyatt.

We offer excellent benefits:

• Discounted and Friends & Family Room Rates upon hire
• 401K with company match
• Tuition Reimbursement
• 50% discount in Crossroads
• 20% discount in gift shop (exception: jewelry, UNC items, alcohol)
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

Responsibilities:

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate
• Tend to special Guest needs and requests
• Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the stand).
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

Requirements:

• Must be able to clearly communicate Guests' needs to servers, bussers, managers, etc.
• Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
• Must be able to walk and stand during entire shift
• Must be able to reach, bend, stoop and wipe
• Passion for providing extraordinary service
• The ability to thrive in a fast-paced environment
• Must be willing to work a flexible schedule weekend and holidays as needed.

This is a great opportunity to use your restaurant host or restaurant hostess job experience to begin a career at Hyatt.