Restaurant Host at Counting House

21c Museum Hotel; Durham (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

21c Museum Hotels in Durham, NC is seeking a friendly Restaurant Host to welcome guests, manage seating and provide first impressions as they arrive. You will greet guests, answer calls, and coordinate seating to ensure a smooth dining experience.

Key requirements include strong English communication, a professional appearance, basic math, reliability, and the ability to explain menu items. Previous experience with OpenTable is preferred; high school education is required.

Qualifications

• High school or equivalent education required.
• Experience with OpenTable preferred.
• Strong communication and friendly demeanor.
• Professional appearance and reliability.
• Basic math skills helpful.

Responsibilities

• Greet guests at entrance and on phone; manage seating and wait times.
• Provide accurate information on menu and daily specials.
• Maintain professional and welcoming demeanor; deliver prompt service reports.
• Assist in other stations when needed and ensure smooth dining flow.
• Keep dining area clean and organized and handle guest inquiries.

Skills

Customer service

Communication skills

OpenTable experience

Education

High school or equivalent

Tools

OpenTable

Job description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Job Description

Reports To: Dining Room Manager & General Manager

General Purpose: The restaurant Host is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the Host to greet arriving guests, welcome them into the establishment and seat them. The guests receive their first impression of the restaurant in their exchange with the Host.

Specific Responsibilities:

• Understands he/she is the first impression of guests whether at the door or on the phone and behaves in accordance with high standards set by restaurant reputation.
• Maintains a positive, friendly attitude with co-workers and guests at all time.
• Knows at least 3 appetizers, 3 entrees, and 3 desserts and can explain them to a guest/caller.
• Reports to work on time and ready to work scheduled shift.
• Maintains a clean, orderly appearance of the restaurant service area.
• Fills in for multiple positions as needed.
• Delivers a prompt, accurate report of all income received during shifts worked.

Qualifications

• Detail oriented, behaves calmly and recognizes order within chaos.
• Superior communication skills; must be able to speak, read, and understand English.
• Clean and professional appearance.
• Basic math skills.
• Demonstrates enthusiasm for all things 21c.
• Must pass a background check.

Education/Formal Training:

• High school or equivalent education required.
• Experience with Open Table preferred.

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

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