Server at Counting House AM PM

21c Museum Hotels; Durham (NC); On-site; USD 25,000 - 42,000; Full time

Job summary

21c Museum Hotels in Durham, NC seeks an engaging Restaurant Server to greet guests, take orders, and upsell menu items. You will rely on strong English communication, knowledge of beverages and wines, and a friendly, efficient service style.

This role requires flexible hours, reliability, and basic math skills. Knowledge of POS systems and prior upscale dining experience are a plus. You will work on site and contribute to a memorable guest experience.

Qualifications

• Must be able to work nights and weekends.
• Strong communication in English and guest-focused service.
• Familiar with POS systems and basic cash handling.
• Reliable, punctual, and able to multitask efficiently.
• Experience in upscale dining is preferred but not required.

Responsibilities

• Greet guests, take orders, and upsell menu items.
• Serve beverages and food in a cheerful, efficient manner.
• Keep service station stocked and organized.
• Complete posted side work and maintain cleanliness.
• Follow sanitation guidelines and report issues promptly.

Skills

Strong communication

English proficiency

Punctuality

Basic math skills

Flexible hours

Education

High school diploma or equivalent

Tools

POS systems

Job description

Job Description

Reports To:

Restaurant Managers, Food & Beverage Director

** General Purpose: **

** The Restaurant Server is an engaging and enthusiastic ambassador for the restaurant, intuiting the guest's appetites through verbal and non-verbal cues, makes recommendations and sells any item on the menu to even the most reluctant palate. The Restaurant Server works accurately efficiently, expertly prioritizes and works to exceed guest expectations.

Specific Responsibilities:

• Reports to work on time and ready to work scheduled shift.
• Follows all steps of service.
• Knows descriptions and ingredients of all menu items.
• Knows all wines by the glass and at least 5 wines in each category on the wine list in varying price ranges and styles.
• Knows drinks names, ingredients, method of preparation, appropriate glassware, and garnishes.
• Knows specialty beverages i.e. single malt scotches, cognacs, specialty drinks, beer list, etc.
• Sells menu items with goal of increasing overall sales.
• Serves beverages and food in a cheerful and efficient manner.
• Ensures that service station is properly stocked.
• Completes all posted side work.
• Maintains a positive, friendly attitude with co-workers & guests.
• Provides prompt, accurate report of all income received during shift.
• Maintains a clean, orderly appearance of the restaurant service area.
• Assists/executes any and all tasks as assigned by supervisor.
• Follow all proper sanitation guidelines.

Qualifications:

Qualifications

• Able to work flexible hours (nights, weekends).
• Responsible, dependable, punctual.
• Basic math skills.
• Strong communication skills; must be able to speak, read and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.
• Familiar with and able to use POS systems.
• Must pass a background check.

Education/Formal Training:

• High school or equivalent education required.
• Experience in an upscale dining environment preferred.

Physical Requirements:

• Must be able to carry full service tray comfortably.
• Must be able to stand and walk for long periods of time.
• Must be able to lift at least 50 pounds.

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm