Restaurant GM: Profit, People & Service Leader

Papa John's International , Inc.; Cumming (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

Papa Johns International, Inc. is seeking a General Manager for Corporate Restaurant Operations to lead all functions of a Papa Johns restaurant and drive profitability through effective leadership, planning, and compliance with policies and laws.

The role oversees Operations Manager duties when needed, with managers and shifts reporting to the General Manager. Effective team leadership and adherence to company standards are required for success in this role.

Responsibilities

• Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern.
• Oversee recruiting efforts to meet staffing needs and effective compliance with uniform and appearance standards.
• Establish and communicate performance expectations and conduct timely performance reviews with direct reports.
• Document performance issues and take appropriate disciplinary action, up to and including termination.
• Effectively coach and develop direct reports and build an atmosphere of teamwork, energy and fun, including the implementation of team member recognition programs to reward and retain high performing team members.
• Manage sales goals against budget & prior year by ensuring prompt and friendly customer service; monitor and execute plans to enhance/address deficiencies in sales trends such as ticket average and order frequency.
• Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
• Manage profit goals against budget & prior year; ensure food, labor & other controllable costs stay within budget, & correct deviations from the budget by accurately utilizing the FOCUS System.
• Develop & implement appropriate plans to resolve unfavorable trends and enhance profits.
• Execute administrative and cash management duties.
• Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss.
• Manage company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.

Job description

Papa Johns International, Inc. is seeking a General Manager for Corporate Restaurant Operations to lead all functions of a Papa Johns restaurant and drive profitability through effective leadership, planning, and compliance with policies and laws.

The role oversees Operations Manager duties when needed, with managers and shifts reporting to the General Manager. Effective team leadership and adherence to company standards are required for success in this role.