Restaurant GM: Lead Teams & Elevate Guest Experience

Smashburger 1336 Montclair; Glen Ridge (NJ); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

Smashburger is seeking a results-driven Restaurant General Manager to oversee day-to-day operations, mentor Restaurant Managers, Shift Leaders, and staff while maintaining staffing, onboarding, and training standards. The role emphasizes a positive work culture, adherence to policies, and delivering exceptional guest experiences.

The GM will manage labor, inventory, and costs, drive sales through scheduling and local marketing, and foster community engagement.

Qualifications

• 1–2 years of Restaurant General Manager experience in restaurants.
• Flexible to work nights, weekends, and holidays.
• Follow Smashburger uniform standards.
• Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations.
• Must successfully complete Smashburger training program.
• Strong written and verbal communication skills for restaurant management, front-line employees and corporate support teams.
• People management skills to coach, develop, motivate, and lead restaurant teams.
• Excellent attention to detail.
• Proven time management, consistency, and organizational skills.

Responsabilités

• Lead and develop Restaurant Managers, Shift Leaders, and team members while fostering a positive, high-performance work environment and building future leaders.
• Oversee restaurant operations including staffing, scheduling, onboarding, training, and ensuring teams follow company policies, food safety standards, and operational procedures.
• Deliver an exceptional guest experience by modeling service standards, monitoring satisfaction metrics, and resolving guest concerns quickly and effectively.
• Manage financial performance by controlling labor, inventory, cost of goods, and operating expenses while adjusting staffing and operations based on sales trends.
• Drive restaurant success through strong team communication, community engagement, local marketing initiatives, and continuous improvement of operational performance.

Connaissances

GM experience

Flexible schedule

Communication skills

People management

Attention to detail

Time management

Organizational skills

Policy/regulatory knowledge

Description du poste

Smashburger is seeking a results-driven Restaurant General Manager to oversee day-to-day operations, mentor Restaurant Managers, Shift Leaders, and staff while maintaining staffing, onboarding, and training standards. The role emphasizes a positive work culture, adherence to policies, and delivering exceptional guest experiences.

The GM will manage labor, inventory, and costs, drive sales through scheduling and local marketing, and foster community engagement.