Restaurant GM: Lead Teams, Drive Results & Growth

Wingstop; Durham (NC); On-site; USD 50,000 - 75,000; Full time

Job summary

Wingstop is seeking a General Manager in Durham, North Carolina, responsible for leading restaurant operations, people management, and financial oversight. This role involves staffing, ensuring a safe environment, maintaining operational standards, and driving business results. The ideal candidate exhibits strong leadership abilities, financial acumen, and a commitment to team culture. Key responsibilities include auditing operations, managing budgets, and setting business metrics goals. Join Wingstop to enhance a positive guest experience and foster a dedicated team atmosphere.

Qualifications

• Proven leadership capabilities in a restaurant environment.
• Strong understanding of budget and financial principles.
• Ability to develop and maintain a positive team culture.

Responsibilities

• Responsible for staffing the restaurant timely and efficiently.
• Ensure a safe environment for team members and guests.
• Audit operations and provide feedback for improvements.
• Maintain operational standards and comply with company policies.

Skills

People Management

Financial Management

Operations Management

Job description

Wingstop is hiring immediately for a General Manager to join their team!

ROLE

The General Manager provides strategic and tactical leadership for their restaurant. This leader must maintain operations and drive results in his/her restaurant through people development, positive Guest experience, cost control, and sales/profit growth. The General Manager must hire, train, and develop Team Members that share the Wingstop mission-To Serve the World Flavor. The General Manager must convey the Wingstop Way culture to his/her team and be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the success of the brand.

RESPONSIBILITIES:

People Management:

• Responsible for staffing the restaurant timely and efficiently with carefully selected team.
• Ensure the restaurant environment is safe at all times for both team members and guests.
• Oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly
• Write and implement or monitor shift leader development and performance plans
• Ensure performance plans are written and executed as needed
• Make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations.
• Create team member schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll and overtime costs into consideration
• Own the performance of the entire team
• Create the culture in the restaurant through respect, recognition and reward.

Financial Management:

• Audit all facets of operations, deliver feedback and develop solutions to facilitate improvements
• Have complete understanding of budget and cost trends that impact operations; create a business plan
• Perform financial analysis; control cash, property, product and equipment
• Builds sales, control labor and food costs
• Meets all targets set by Operations Leadership
• Set aggressive goals to drive business metrics

Operations Management:

• Maintain operational standards and requirements in the restaurant
• Identify and communicate maintenance problems to the Facilities Department
• Maintain all facilities to Wingstop’s company standards
• Ensure communication is passed across organization from the District Manager to every team member in the restaurant.
• Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team
• Leverage the support of the Restaurant Support Center
• Ensure all risk management issues are in compliance with company standards

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