Restaurant GM: Lead Team, Delight Guests, Grow Profits

Dunkin' Donuts; Kankakee (IL); On-site; USD 52,000 - 70,000; Full time

Job summary

Dunkin' Donuts is seeking a Restaurant Manager for the Chicagoland area (Chicagoland Commissary, LLC). You will lead a team to deliver great guest experiences, uphold Dunkin' standards, and drive profitable top-line sales for a single restaurant.

You will recruit, train, schedule and coach staff, manage costs, inventory and compliance, and implement product rollouts with a focus on safety and customer satisfaction. Previous leadership in retail/restaurant preferred.

Qualifications

• Must have basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management skills.
• Previous leadership experience in retail, restaurant or hospitality.
• College degree preferred.

Responsibilities

• Able to perform all responsibilities of restaurant team members.
• Lead team meetings.
• Deliver training to restaurant team members.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Communicates restaurant priorities, goals and results to restaurant team members.
• Execute new product roll-outs including training, marketing and sampling.
• Maintain a safe, secure, and healthy environment by following safety, food safety, and sanitation requirements and complying with all applicable laws.
• Control costs to help maximize profitability.
• Completion of inventory on a periodic basis as determined by Franchisee.
• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards.
• Completion of DCP and other vendor orders.
• Conduct self-assessments and corresponding action plans.
• Ensure restaurant budget is met as determined by Franchisee.
• Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies.
• Engages with Dunkin' Brands Field Operations team as appropriate.
• Recruit, hire, onboard and develop restaurant team members.
• Plan, monitor, appraise and review employee performance.
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction.

Skills

Analytical skills

Business acumen

Team player

Honesty

Growth mindset

Guest focus

Time management

Problem solving

Motivation

Education

Basic computer skills

English proficiency

Math & financial mgmt

Leadership experience

College degree preferred

Job description

Dunkin' Donuts is seeking a Restaurant Manager for the Chicagoland area (Chicagoland Commissary, LLC). You will lead a team to deliver great guest experiences, uphold Dunkin' standards, and drive profitable top-line sales for a single restaurant.

You will recruit, train, schedule and coach staff, manage costs, inventory and compliance, and implement product rollouts with a focus on safety and customer satisfaction. Previous leadership in retail/restaurant preferred.