Restaurant GM: Lead Service, Growth & Team Success

Cajun Funding Corp; Lakeland (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Church's Chicken in Lakeland, FL, is seeking a Restaurant General Manager to lead a single-location operation with a focus on delivering a high-quality, value-oriented dining experience. The GM will ensure friendly, quick, accurate service in a clean and safe environment while driving sales and controlling expenses.

The role requires supervising staff, conducting training, and maintaining compliance with labor laws and company policies.

Qualifications

• High school diploma or GED required.
• At least 1 year of supervisory experience in food service.
• Successfully complete all training and pass applicable tests.

Responsibilities

• Creates an in-store service environment with friendly, quick, and accurate service.
• Builds team understanding and commitment to guest service standards.
• Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Assists and resolves all guest complaints in-person or by phone.
• Applies the “listen, apologize, satisfy and thank” model to all guest complaints.
• Ensures all incoming calls are handled promptly, courteously, and professionally.

Skills

Leadership

Customer service

Communication

Education

High school diploma or GED

Job description

Church's Chicken in Lakeland, FL, is seeking a Restaurant General Manager to lead a single-location operation with a focus on delivering a high-quality, value-oriented dining experience. The GM will ensure friendly, quick, accurate service in a clean and safe environment while driving sales and controlling expenses.

The role requires supervising staff, conducting training, and maintaining compliance with labor laws and company policies.