Restaurant GM: Lead Service, Growth & Team

churchs; Washington Park (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

The Church's Chicken in the United States seeks a Restaurant General Manager who is passionate about delivering high-quality, value-oriented dining with friendly, fast, accurate service in a clean, safe environment. The RGM is responsible for all business activities in one restaurant location, including guest satisfaction, sales goals, and cost controls.

Leading a team, maintaining compliance with policies, managing inventories, and fostering growth through coaching are key to success in this

Qualifications

• High school diploma or GED is required.
• Minimum 1 year of supervisory experience in the restaurant industry.
• Successfully complete all training and tests.

Responsibilities

• Create an in-store service environment that exceeds guest expectations with friendly, quick, and accurate service.
• Communicate with guests to obtain feedback and identify service improvements.
• Resolve guest complaints using listen, apologize, satisfy, and thank.
• Ensure calls are handled promptly and professionally.
• Direct and conduct regular training with team members.
• Maintain budgets, labor costs, inventory, and safety standards.

Skills

Customer service

Team leadership

Budgeting

Labor cost reporting

Training and development

Communication

Interpersonal skills

Problem solving

Education

High school diploma or GED

Tools

Point of Sale

Basic computer skills

Inventory management

P&L knowledge

Job description

The Church's Chicken in the United States seeks a Restaurant General Manager who is passionate about delivering high-quality, value-oriented dining with friendly, fast, accurate service in a clean, safe environment. The RGM is responsible for all business activities in one restaurant location, including guest satisfaction, sales goals, and cost controls.

Leading a team, maintaining compliance with policies, managing inventories, and fostering growth through coaching are key to success in this