Restaurant GM — Lead People, Drive Results & Growth

Rackson Restaurants; New York (NY); On-site; USD 64,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, vision Insurance

401(k) with company match

Paid time off

Career development

Scholarship opportunities

People-first culture

Job summary

Rackson Restaurants is seeking a Restaurant General Manager for our Bronx location. The role reports to the Area Coach and is a full-time position offering strong leadership responsibilities, staff development, and accountability for P&L.

The GM will ensure brand standards, drive sales growth, and maintain an exceptional guest experience at 4275 White Plains Rd, Bronx, NY 10466, USA. Ideal candidates will have prior GM or assistant manager experience in a customer service setting, English

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent restaurant management experience.

Responsibilities

• Supervises and trains restaurant-level employees, ensuring compliance with brand standards and labor laws.
• Manages staffing levels, recruits talent, and develops internal candidates for management positions.
• Treats employees with respect, recognizes their contributions, and holds them accountable for delivering excellent service and food quality.
• Maintains brand image through cleanliness, maintenance, and adherence to food safety requirements.
• Analyzes operational and financial performance, identifies trends, and implements action plans for long-term sales growth.
• Ensures all cash handling procedures are followed within the store.
• Considers cost/benefit impact of financial decisions, monitors costs, and adheres to budget goals.
• Demonstrates self-awareness, motivates others, and fosters a supportive environment for team members.
• Plans and executes shift operations efficiently, emphasizing cost control and teamwork.
• Leads with empathy and fairness, identifying and developing talent for future roles.
• Coordinates restaurant operations, including staffing, inventory management, and administrative duties.
• Focuses on continuous improvement, reviews practices, and resolves guest concerns promptly.
• Interacts with guests, responds to inquiries and complaints, ensuring positive resolution and guest recovery.
• Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations.
• Ensures adherence to brand standards for service, food quality, and safety.
• Motivates and trains Team Members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and Team Members.

Skills

Leadership

P&L experience

Communication

Team leadership

POS skills

Education

High school diploma or equivalent

Job description

Rackson Restaurants is seeking a Restaurant General Manager for our Bronx location. The role reports to the Area Coach and is a full-time position offering strong leadership responsibilities, staff development, and accountability for P&L.

The GM will ensure brand standards, drive sales growth, and maintain an exceptional guest experience at 4275 White Plains Rd, Bronx, NY 10466, USA. Ideal candidates will have prior GM or assistant manager experience in a customer service setting, English