Restaurant GM — Lead Ops & Guest Experience

Burger King; Mountain City (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Burger King is seeking a Restaurant General Manager to oversee daily operations of a single location, manage a team, and drive guest satisfaction, sales, and profitability. The role requires leadership across shifts while ensuring compliance with company policies and quality standards.

The candidate will manage labor costs, scheduling, training, inventory, and cash handling, while maintaining a strong focus on customer relations and operational excellence.

Qualifications

• Must be 18 years of age or older.
• Has an automobile with the required insurance coverage available to drive for the Company
• Valid Driver’s License
• 1-2 years of restaurant management experience
• Complete all internal certification programs

Responsibilities

• Operate the restaurant in an efficient manner, always promoting friendly service and high-quality food.
• Maintain all areas of the restaurant clean, sanitized, organized and running smoothly and communicate any special need(s) to the District Manager.
• Exhibit a high degree of awareness in customer relations and satisfaction and promote the same to all team members.
• Recruit, interview and hire, or approve the hiring of all hourly team members.
• Responsible for all I-9 Form compliance with all employees hired.
• Properly train and/or ascertain that all personnel are properly trained.
• Monitor product inventory, ensuring all items are dated and planning proper stock rotation and maintaining constant control of the various storage facilities. Complete daily, weekly and period end inventory count and forms.
• Purchase and receive all items and check each invoice for accuracy.
• Process all administrative forms, invoices and necessary paperwork, and process as instructed by District Manager.
• Adhere to specific production standards and procedures to obtain both uniform product quality and food cost control.
• Responsible for weekly scheduling of all personnel and assigning employees to specific duties.
• Properly and effectively manage all labor costs.
• Full understanding of P&Ls to effectively run operations.
• In store marketing – i.e. scripting guidelines being followed; all promotional materials are properly displayed in a timely manner and in good condition.
• Public Relations – carry out any and all public relations assignment made by the company.
• Implement and maintain preventative maintenance program for all equipment, property and the premises.
• Maintain proper security and follow security policy guidelines in all areas of restaurant.
• Carry out all operational procedures as outlined in the Manual of Operations, Employee Handbook, and training manuals.
• Actively assist in planning, organizing, and participating in any required capacity towards the achievement of company goals.
• Ensure all employees follow the cash procedures as outlined in the Company’s cash policy.
• Maintain required computer and operating reports.
• Complete proper shift-change procedures.
• Be proficient on every team member position in a Burger King restaurant.
• Complete timely and accurate performance reviews on all employees according to Company guidelines.
• Responsible for following the Company’s policies when counseling, documenting or discharging employees.
• Maintain established speed of service standards.
• Ensure all employees comply with established uniform and personal appearance requirements.
• Forecast sales and product production and labor needs.
• Ensure employees comply with all policies and procedures of the Company.
• MAKE GUESTS FEEL SPECIAL!
• Other duties as assigned by the General Manager, District Manager, or Officer/Director of the Company

Skills

Communication skills

Appearance

Prioritization

Problem solving

Action planning

Budgeting

Business reports

Math concepts

Instructions interpretation

Computer use

Flexible hours

Restaurant management experience

Tools

Computer

Calculator

Job description

Burger King is seeking a Restaurant General Manager to oversee daily operations of a single location, manage a team, and drive guest satisfaction, sales, and profitability. The role requires leadership across shifts while ensuring compliance with company policies and quality standards.

The candidate will manage labor costs, scheduling, training, inventory, and cash handling, while maintaining a strong focus on customer relations and operational excellence.