Restaurant GM: Lead Operations, People & Performance

Auntie Anne's/Cinnabon/Jamba Juice/Carvel; Pleasant Prairie (WI); On-site; USD 51,000 - 69,000; Full time

Job summary

Fresh Dining Concepts is seeking a General Manager for an Auntie Anne’s location in Pleasant Prairie, WI. You will oversee overall operations, financial performance, team leadership, and brand standards for the assigned site, with teams of 10–40 members depending on location.

Candidates should have a minimum of 2 years of management experience, proven leadership and financial management skills, and the ability to work nights, weekends, and holidays.

Qualifications

• High School Diploma or GED required; BA/BS preferred
• Minimum 2 years of successful management experience
• Experience coaching and developing teams in a retail, restaurant, or hospitality environment
• Direct P&L responsibility experience preferred
• Ability to work flexible schedules, including nights, weekends, and holidays
• Experience supervising hourly, supervisory, and management staff
• Background or interest in nutrition and wellness a plus (especially for Jamba)
• Strong interpersonal, leadership, and financial management skills
• Proven analytical, problem‑solving, organization, and planning abilities
• Sound judgment, professionalism, optimism, and initiative
• Proficiency with computers and common software applications (Microsoft Office, email, etc.)
• Ability to communicate effectively in English (verbal and written)

Responsibilities

• Recruit, interview, hire, and retain team members who meet brand and company standards
• Ensure appropriate staffing levels to support business fluctuations and peak periods
• Train team members on product knowledge, service standards, policies, procedures, and sales techniques
• Conduct ongoing individual and group training
• Coach, counsel, and discipline team members as needed
• Build and maintain internal talent pipelines to support growth
• Analyze store performance and business practices to identify improvement opportunities
• Ensure accurate scheduling and timekeeping; audit labor records for compliance
• Communicate job expectations, performance goals, and brand standards
• Effectively marshal people, resources, and timelines to meet operational requirements
• Plan, monitor, and evaluate team performance
• Complete performance reviews and recommend promotions and merit increases
• Promptly and objectively resolve team member issues and conflicts
• Address underperformance consistently and appropriately
• Foster a positive, high‑performing store culture rooted in Fun, Integrity, Belief, Excellence, and Results (F.I.B.E.R.)
• Conduct monthly one‑on‑one meetings and quarterly team meetings
• Lead by example to inspire pride in the brand and the business
• Empower, motivate, and collaborate with team members and business partners
• Translate strategy into action through strong execution
• Demonstrate pride in brand leadership and support company initiatives
• Communicate clearly and effectively one‑on‑one and in groups
• Create an inclusive environment where team members feel valued
• Prepare clear, professional written communications
• Focus on guest satisfaction, quality, safety, and operational efficiency
• Continuously develop skills aligned with company goals
• Adapt effectively to evolving business needs
• Lead change efforts through clear communication and action
• Adjust leadership style to support teams through change

Skills

Leadership

People development

Financial management

Communication

Problem solving

Strategic thinking

Education

High School Diploma or GED

BA/BS in Business or related field

Tools

Microsoft Office

Job description

Fresh Dining Concepts is seeking a General Manager for an Auntie Anne’s location in Pleasant Prairie, WI. You will oversee overall operations, financial performance, team leadership, and brand standards for the assigned site, with teams of 10–40 members depending on location.

Candidates should have a minimum of 2 years of management experience, proven leadership and financial management skills, and the ability to work nights, weekends, and holidays.