Restaurant GM: Lead Operations & Guest Experience

Santa Cruz-Mission McDonald's; Santa Cruz (CA); On-site; USD 46,000 - 83,000; Full time

Benefits offered by this job

Employee discounts and free meals

Paid vacation

Tuition reimbursement and/or education

Training and advancement opportunities

Job summary

Santa Cruz-Mission McDonald's is seeking a General Manager to lead all restaurant operations, drive guest experience and coach a diverse team. You will manage food production and scheduling, while overseeing people processes, safety, and financial results. The role offers competitive pay, employee discounts, vacation, and opportunities for growth.

The GM will ensure high standards of service, plan inventories and budgets, and foster a culture of safety and excellence in a fast-paced environment.

Qualifications

• HSD or GED preferred.
• 1+ years’ experience leading, motivating and/or developing others OR US Military Service.
• Commitment to excellence and safety in the workplace.
• Strong customer service and support focus.
• The ability to communicate effectively and anticipate customer needs.
• To provide solutions and make decisions in a fast-paced environment.

Responsibilities

• Lead the experience: Manage all aspects within the restaurant, including food production, guest service and experience, and direct crew and manager work.
• Plan for success: Proactively lead and manage all People processes including but not limited to Recruiting, Hiring and Onboarding.
• Staffing: Manage staffing levels and scheduling.
• Performance Management: Monitor and improve performance across teams.
• Train, coach and motivate: Develop team through coaching and training initiatives.
• Be in the know: Plan for and make critical business decisions around inventory, budget, and food ordering/costs.
• Take action first: Ensure food safety measures are set and achieved to McDonald’s standards of excellence.
• Inspire and Empower: Maintain high level of standard for guest and employee safety.
• Be results oriented: Oversee all operational needs of the restaurant, including maintenance plans to meet and exceed standards of excellence.

Skills

Leadership

Customer service

Communication

Decision making

Education

High School Diploma/GED

Job description

Santa Cruz-Mission McDonald's is seeking a General Manager to lead all restaurant operations, drive guest experience and coach a diverse team. You will manage food production and scheduling, while overseeing people processes, safety, and financial results. The role offers competitive pay, employee discounts, vacation, and opportunities for growth.

The GM will ensure high standards of service, plan inventories and budgets, and foster a culture of safety and excellence in a fast-paced environment.