Restaurant GM: Lead Operations & Guest Experience

Sonic Drive-In; Mandeville (AR); On-site; USD 60,000 - 85,000; Full time

Job summary

Sonic Drive-In in Arkansas is seeking a General Manager to lead daily operations and drive guest satisfaction. You will supervise staff, train team members, and ensure food quality, safety, and cost control across all shifts.

As the top operations leader, you will schedule, coach, and manage performance, handle guest issues, and develop action plans to improve local marketing and business results. This role requires strong leadership and compliance with company standards.

Qualifications

• High school diploma or equivalent required; advanced studies preferred.
• At least three years of restaurant management experience (QSR preferred).
• Experience recruiting, interviewing, and managing employees.
• Knowledge of labor and health/safety regulations.

Responsibilities

• Recruit, interview, hire, onboard, train, manage staff.
• Lead drive-in operations to ensure guest satisfaction.
• Plan, forecast and control food, labor costs and inventory.
• Maintain records and prepare operational reports.
• Ensure compliance with laws and company policies.

Skills

Leadership

People management

Training

Operational planning

Customer service

Communication skills

Problem-solving

Time management

Compliance knowledge

Vendor management

Education

High school diploma or equivalent

Advanced studies in business or restaurant management

Job description

Sonic Drive-In in Arkansas is seeking a General Manager to lead daily operations and drive guest satisfaction. You will supervise staff, train team members, and ensure food quality, safety, and cost control across all shifts.

As the top operations leader, you will schedule, coach, and manage performance, handle guest issues, and develop action plans to improve local marketing and business results. This role requires strong leadership and compliance with company standards.