Restaurant GM: Lead High-Volume Ops & Team Growth

Chicagoland Restaurant Group; Charlotte (NC); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Opportunity for advancement

Job summary

Ditka’s Restaurant Group is seeking an experienced General Manager to lead operations at Catalina Kitchen + Bar in Charlotte. This hands-on leader will drive guest experiences, sales, and profitability while developing managers and a strong Team Member culture.

The role requires balancing leadership, guest satisfaction, and business priorities in a high-volume setting. The ideal candidate has GM experience in supreme-casual or fine-dining venues, a passion for hospitality, and the ability to

Qualifications

• 5+ years of progressive restaurant experience with supervisory responsibility.
• GM experience in high-volume supreme-casual or fine-dining contexts.
• Ability to develop leaders and build strong teams.
• Strong knowledge of restaurant financials, budgeting, labor, inventory, and purchasing.
• Clear communication, sound judgment, and organizational skills.
• Food Protection Manager certification; allergen and responsible alcohol-service training per NC standards.

Responsibilities

• Lead daily restaurant operations, maintaining high standards of food, beverage, service, and hospitality.
• Model company Foundation, communicate direction, and set clear expectations through leadership by example.
• Recruit, train, coach, and develop managers and team members; manage performance and separations with People Ops.
• Create an inclusive, harassment-free workplace that supports teamwork and retention.
• Take full P&L accountability, driving sales and managing labor and costs.
• Oversee schedules to meet labor budgets and minimize overtime.
• Coordinate with the Executive Chef to ensure consistent food quality and service timing.
• Build guest loyalty through exceptional dining experiences and prompt service recovery.
• Oversee purchasing, inventory, receiving, and storage to control costs and quality.
• Maintain payroll records and team member status changes; ensure compliance with policies and laws.

Skills

Leadership

Operations management

Financial management

Hiring & training

Communication

Education

Some college or training in F&B management

Job description

Ditka’s Restaurant Group is seeking an experienced General Manager to lead operations at Catalina Kitchen + Bar in Charlotte. This hands-on leader will drive guest experiences, sales, and profitability while developing managers and a strong Team Member culture.

The role requires balancing leadership, guest satisfaction, and business priorities in a high-volume setting. The ideal candidate has GM experience in supreme-casual or fine-dining venues, a passion for hospitality, and the ability to