Restaurant GM: Growth, Profit & Guest Experience

Applegreen Group; Columbia (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

Applegreen USA is seeking a Restaurant General Manager for a Burger King location in South Carolina. As the operations leader, you will oversee daily restaurant performance, guest experience, people development, and profitability, reporting to the District Manager.

You will manage a team of assistants and crew, drive sales with strong service, enforce standards, handle scheduling, and ensure compliance with policies and regulations.

Qualifications

• Must be at least eighteen (18) years of age.
• Strong understanding of P&L management and drivers of restaurant profitability.
• Ability to prioritize own and others’ work and time to meet deadlines and objectives.
• Demonstrated leadership skills and understanding of guest service principles.
• Available to work flexible schedule including days, evenings, weekends and holidays to meet the needs of the business.
• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant.
• Comfortable working in a fast-paced environment.
• Ability to interact in a positive and professional manner with guests and co-workers.
• Willingness to learn all areas of restaurant operations & work multiple stations.
• High School Diploma or GED
• 1-2 years of previous quick service restaurant experience, experience in management preferred.
• Previous supervisory experience required.
• Intermediate knowledge of Microsoft Office, including Teams, Excel and Outlook.
• Ability to traverse all parts of the restaurant quickly.
• Frequent standing for long periods of time
• Must be able to lift 25-50 pounds at times.

Responsibilities

• The GM has overall responsibility for managing the daily operations of a single restaurant.
• Has primary accountability for the restaurant profit and loss (P&L) and actively manages towards desired financial outcomes.
• Drives sales through proactive guest service, people development and operations management
• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility.
• Enhance guest experience by developing a prompt action plan to address and resolve any guest issues or concerns.
• Identifies and interacts with the community to engage prospective guest and execute on local marketing initiatives.
• Inspires the restaurant team by effectively managing individual and team recognition programs.
• Provides coaching and feedback to all direct reports to increase the restaurant team's capabilities and raise restaurant performance.
• Manages restaurant labor using optimal Manager staffing and Team Member scheduling.
• Enforces compliance with government regulations, employment laws and BKC policies while upholding operational and brand standards.
• Performs duties of the Assistant Manager and Hourly Shift Supervisor when necessary

Skills

P&L management

Leadership

Guest service

Scheduling

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Applegreen USA is seeking a Restaurant General Manager for a Burger King location in South Carolina. As the operations leader, you will oversee daily restaurant performance, guest experience, people development, and profitability, reporting to the District Manager.

You will manage a team of assistants and crew, drive sales with strong service, enforce standards, handle scheduling, and ensure compliance with policies and regulations.