Restaurant GM: Growth, Operations & Guest Service

Pilot Companies; Carrollton (TX); On-site; USD 57,000 - 60,000; Full time

Benefits offered by this job

Bonuses for all employees

PTO

Frequent pay increases

Advancement opportunities

Tuition reimbursement

Flexible schedule

Employee discounts

Job summary

Pilot Companies in Carrollton, TX, is seeking an operations-led manager to supervise store managers, oversee daily inventory and labor scheduling, and ensure guest satisfaction. The role requires experience with POS systems, strong cash handling practices, and the ability to resolve customer complaints while maintaining high standards of service.

Responsibilities include enforcing safety and sanitation standards, coaching staff, and coordinating with district leadership to drive performance and

Qualifications

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Ability to effectively resolve complaints.

Responsibilities

• Supervise managers to ensure proper opening/closing procedures and adherence to policies.
• Oversee inventory accuracy, chicken counts, and waste management.
• Ensure a professional, safe, and orderly work environment.
• Address customer complaints and resolve issues when needed.
• Develop weekly schedules and manage labor goals.
• Ensure daily inventory is completed across shifts.
• Coordinate weekly inventory and cost records; monitor food costs.
• Recruit, orient, train, and schedule staff; manage cash handling.
• Collaborate with District Manager on performance, coaching, and discipline.

Skills

POS systems

Cash handling

Complaint resolution

Basic computer skills

Job description

Pilot Companies in Carrollton, TX, is seeking an operations-led manager to supervise store managers, oversee daily inventory and labor scheduling, and ensure guest satisfaction. The role requires experience with POS systems, strong cash handling practices, and the ability to resolve customer complaints while maintaining high standards of service.

Responsibilities include enforcing safety and sanitation standards, coaching staff, and coordinating with district leadership to drive performance and