Restaurant GM | Driving Growth, Service & Profit

IHOP; Dallas (TX); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Hours

Paid Training

Real Advancement Opportunities

Job summary

IHOP in Dallas, TX seeks a General Restaurant Manager to supervise staff and oversee operations with a focus on profitability and service standards. You will drive sales growth while upholding IHOP SOPs.

Responsibilities include executing financial and HR objectives, building relations with hourly employees and the franchisee, managing the dining floor, addressing guest concerns promptly, ensuring compliance across staffing, safety, and training, and completing all required reports and files.

Qualifications

• English language proficiency required: ability to read and write routine reports and communicate effectively.
• Basic computer skills including Email, MS Excel and MS Word.
• High school diploma or equivalent experience.

Responsibilities

• Executing annual financial, local restaurant marketing, guest service, and HR objectives in line with IHOP SOP and the operations plan.
• Developing and maintaining professional working relationships with hourly staff and the franchisee organization.
• Managing restaurant floor with emphasis on regular guest contact.
• Handling guest complaints professionally and promptly to keep complaint frequency low.
• Ensuring recruitment, training, operations, food safety, sanitation, and security comply with SOP.
• Carrying out supervisory duties including recruitment, training, directing workflow, evaluating performance, and addressing issues.
• Completing required reports and paperwork accurately and on time.
• Maintaining personnel files with employment and legal documents.
• Availability to work days, nights, weekends and holidays.

Skills

Leadership

Guest service

Operations management

Education

High school diploma or equivalent

Tools

Email

MS Excel

MS Word

Job description

IHOP in Dallas, TX seeks a General Restaurant Manager to supervise staff and oversee operations with a focus on profitability and service standards. You will drive sales growth while upholding IHOP SOPs.

Responsibilities include executing financial and HR objectives, building relations with hourly employees and the franchisee, managing the dining floor, addressing guest concerns promptly, ensuring compliance across staffing, safety, and training, and completing all required reports and files.