Restaurant GM: Drive Profit, Lead People, Delight Guests

Popeyes; McDaniel Heights (DE); Sur place; USD 65 000 - 95 000; Plein temps

Résumé du poste

Popeyes is seeking a Restaurant General Manager to lead a single-unit operation in the United States. This role focuses on profitability, guest experiences, people development, and day-to-day operations, including delivering brand standards and local marketing initiatives.

The RGM will recruit, coach, and retain a high-performing team, manage labor and cost controls, and ensure compliance with health and safety regulations.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required.
• 1-2 years of previous quick service restaurant experience, experience in POPEYES management preferred.
• Some understanding of P&L interpretation and management influence profitability.
• Ability to prioritize own and others’ work and time to meet deadlines and objectives.
• Demonstrated leadership skills.
• Demonstrated understanding of Guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant.

Responsabilités

• Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes.
• Reviews key P&L lines to increase profitability for the restaurant.
• Drives sales through proactive Guest service, people development & operations management.
• Analyzes sales and labor during and after each shift; makes adjustments to labor as needed.
• Motivates and directs team members to exceed Guest expectations with accurate, friendly, and fast service in a clean facility.
• Manages the Guest experience through operations and timely response to Guest issues.
• Problem solves Guest feedback systems to determine root causes and develops action plans to address issues.
• Identifies and interacts with the community to engage prospective Guest and execute local marketing initiatives.
• Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team.
• Inspires the restaurant team by effectively managing individual and team recognition programs.
• Provides coaching and feedback to Assistant Managers and team to increase the restaurant team’s capabilities and raise restaurant performance.
• Demonstrates commitment to goals and inspires others to deliver superior performance.
• Enforces compliance with health, safety, cleanliness, security, and fire standard and regulations.
• Ensures that the restaurant upholds operational and brand standards.
• Ensures the team deliver Popeyes brand programs, Limited time offers, and core product with operational excellence.
• Identifies problems, conducts high-level troubleshooting, and seeks maintenance support for restaurant equipment.

Connaissances

Leadership

P&L management

Guest service

Operations management

Team development

Hiring & coaching

Formation

High School Diploma or GED

Description du poste

Popeyes is seeking a Restaurant General Manager to lead a single-unit operation in the United States. This role focuses on profitability, guest experiences, people development, and day-to-day operations, including delivering brand standards and local marketing initiatives.

The RGM will recruit, coach, and retain a high-performing team, manage labor and cost controls, and ensure compliance with health and safety regulations.