Restaurant General Manager: Drive Service Excellence

THG - 370, Dedham; Dedham (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

THG - 370, Dedham is seeking a General Manager to lead a fast-paced restaurant. You will guide the team, uphold brand standards, and ensure exceptional guest experiences in a high-volume setting.

You will oversee hiring, training, inventory, food safety, costs, and daily operations, while maintaining top service levels and a welcoming, hospitality-focused culture. Competitive salary offered. 3+ years GM experience in fast-casual is encouraged to apply. Location: Dedham, MA.

Qualifications

• 3+ years’ experience as a General Manager (or equivalent position) in a restaurant, fast-casual / quick service restaurant preferred.
• Proficiency in leading teams, managing costs, and delivering high-quality guest experiences.
• Strong implementation of food safety and sanitation practices.

Responsibilities

• Communicates the long-term vision, sets the daily morale of the team, and leads by example
• Acts as a Brand Ambassador in the local community & effectively builds relationships
• Coaches team members to provide consistent execution & exemplary service
• Confidently handles customer complaints, concerns, and service issues with grace
• Ensures that Management team follows all store policies and procedures
• Responsible for completion of all administrative duties, paperwork, and cash handling
• Guarantees completion of all daily food safety checklists and proper food handling, FIFO
• Monitors all equipment and maintains preventative maintenance and ensures timely repairs
• Ensures completion of inventories, staff meal documentation, prep and waste control
• Maintains immaculate cleanliness and perfect organization of all areas of the restaurant
• Certifies and delivers team member and Management evaluations in a timely manner
• Resolves potential team member conflicts in a professional and confidential manner
• Fully skilled in every position and able to train or work a station at a moment’s notice

Skills

Leadership

Team management

Customer service

Food safety

Education

Bachelor's in Hospitality

Job description

THG - 370, Dedham is seeking a General Manager to lead a fast-paced restaurant. You will guide the team, uphold brand standards, and ensure exceptional guest experiences in a high-volume setting.

You will oversee hiring, training, inventory, food safety, costs, and daily operations, while maintaining top service levels and a welcoming, hospitality-focused culture. Competitive salary offered. 3+ years GM experience in fast-casual is encouraged to apply. Location: Dedham, MA.