Restaurant General Manager/Operating Partner

SuperChix; Chesapeake (VA); On-site; USD 58,000 - 66,000; Full time

Benefits offered by this job

Profit sharing

Bonus based on performance

Employee discounts

Job summary

SuperChix in Chesapeake is seeking an Operating Partner to lead our restaurant, owning the people, P&L, guests, and community. You’ll share in profits when the restaurant beats its plan, with no ceiling.

You will hire and develop a team, manage scheduling and culture, drive local marketing, and ensure brand standards. This is a high-responsibility, hands-on role with 50+ hour weeks and direct leadership oversight.

Qualifications

• 3+ years of Quick Service Restaurant or fast‑casual management experience, including 1+ year as a General Manager accountable for a restaurant Profit & Loss.
• Track record of developing leaders and promoting team members.
• Owner's mindset: solve problems, not escalate them.
• High emotional intelligence and ability to coach, correct, or celebrate.
• Fluency with food cost, labor %, and controllable profit.
• ServSafe Manager certification or ability to earn within 30 days.
• Ability to stand for extended shifts and lift up to 50 lbs.

Responsibilities

• Hire, train, and develop a team that delivers excellent guest service.
• Own scheduling, retention, and team development.
• Drive sales and manage prime cost (food + labor) weekly using tracking tools.
• Control inventory, ordering, waste, and cash handling.
• Lead local marketing and grow catering/off-premise sales.

Skills

Team leadership

P&L ownership

Food cost control

Labor management

Scheduling

ServSafe certification

English proficiency

MS Word/Excel

Driver's license

Customer service

Education

High School diploma or equivalent

College degree preferred

Tools

Word

Excel

Job description

Benefits:

• Profit sharing
• Bonus based on performance
• Employee discounts

Run it like you own it. Get paid like you do.

You’ve hit the numbers, built the teams, and saved the shifts — and your reward was a capped bonus and a corporate checklist. Not here.

We’re a second-generation, family-owned hospitality group that has been building businesses in Hampton Roads since 1983. We’re hiring an Operating Partner to lead our Super Chix restaurant in Chesapeake. You’ll own the results — the people, the P&L, the guests, and the community — and when the restaurant beats its plan, you share in the profit. No ceiling.

Reports to: Director of Restaurant Operations & Catering

Schedule: 50+ hours, including weekends and peak periods

What You’ll Do

Lead People

• Hire, train, and develop a team people want to work for — and shift leaders who can run the restaurant without you.
• Set the culture: clear standards, real accountability, recognition that means something.
• Own scheduling, retention, and team development.

Own the P&L

• Drive sales and manage prime cost (food + labor) weekly using our tracking tools.
• Control inventory, ordering, waste, and cash handling.
• Make the calls that move profit — because a share of it is yours.

Deliver an Incredible Guest Experience

• Hot, fresh, accurate, fast — drive-thru, dining room, and catering.
• Meet Super Chix brand standards and ace every health inspection.
• Turn guest feedback into fixes within days.

Build the Business Locally

• Be the face of Super Chix in Chesapeake — schools, teams, churches, and local businesses.
• Grow catering and off‑premise sales.
• Run local marketing that turns first‑time guests into regulars.

What We’re Looking For

• 3+ years of Quick Service Restaurant or fast‑casual management experience, including 1+ year as a General Manager accountable for a restaurant Profit & Loss.
• A track record of developing leaders — tell us who you’ve promoted.
• An owner’s mindset: you solve problems instead of escalating them.
• High emotional intelligence — you know when to coach, correct, or celebrate.
• Fluency with food cost, labor %, and controllable profit.
• ServSafe Manager certification, or the ability to earn it within 30 days.
• Ability to stand for extended shifts and lift up to 50 lbs.

What’s In It For You

• Base salary: $58,000–$66,000, depending on experience.
• Quarterly bonus: up to 20% of base, tied to sales, prime cost, and catering results you control.
• Uncapped Profit Sharing: Share directly in the restaurant’s success with an annual cash incentive equal to 10% of profit generated above the annual plan, with no earnings cap.
• Incentives start with the January 2027 plan year.
• Ownership-level decision‑making: you run your restaurant within brand standards, backed by a Director of Restaurant Operations who is there to help you win.
• A family company, not a corporation: you’ll know the owners, and your results will be seen.
• Benefits: health, dental, vision, PTO, employee meal discount, 50%, etc.

We are an equal opportunity employer. Employment is at-will. Incentive terms are governed by the written incentive plan.

Skills/Qualifications

• High School diploma or equivalent. College degree preferred
• Must have food service experience
• Minimum of three years in Quick Service Restaurant environment in a supervisory position
• Must possess basic math skills
• Must have basic computer skills, fundamentals, and be proficient in Word & Excel
• Strong communication skills
• Ability to motivate team members and to treat staff with respect
• Must read, write and communicate in English as it relates to the job and safety regulations
• Must be able to satisfy ServSafe certification
• Valid driver’s license and car
• Ability to work with limited supervision
• Passion and commitment to guest service
• Desire to train, lead, and motivate our team members
• Ability to demonstrate a sense of urgency

Working Conditions

• Must be able to work 50-60 hrs per week
• Full use of hands (lifting, carrying, grasping, pushing, pulling
• Standing, bending and walking for extended periods of time
• Lifting up 10 lbs frequently, 30 lbs occasionally and 50 lbs sporadically

LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.