Restaurant General Manager: Lead Teams, Elevate Service

Esco Restaurant; Memphis (TN); On-site; USD 70,000 - 95,000; Full time

Job summary

Esco Restaurant in Memphis, TN is seeking a General Manager to oversee all restaurant operations and deliver exceptional guest experiences. You will lead Front of House and Heart of House teams, drive sales, and build a culture of accountability and excellence.

The role requires 3–5 years of restaurant management, high-volume leadership, and ServSafe certification or the ability to obtain it. Bachelor's degree preferred and a proactive, hands-on leader is essential.

Qualifications

• 3–5 years of restaurant management or supervisory experience.
• Experience leading operations in a high-volume restaurant environment.
• ServSafe Certification or ability to obtain within a designated timeframe.
• Bachelor's degree in Hospitality, Culinary Arts, Business Management, or related field preferred.

Responsibilities

• Oversee all restaurant operations and maintain high standards for food quality, service, cleanliness, and safety.
• Recruit, hire, train, coach, and develop team members and managers.
• Create a positive, high-performance culture where employees can grow.
• Deliver outstanding guest experiences and resolve concerns promptly.
• Build schedules and staffing plans to meet business and labor goals.
• Drive sales, profitability, and customer satisfaction.
• Ensure compliance with health regulations and company policies.
• Manage inventory, ordering, deliveries, and operational reporting.
• Maintain equipment, facilities, and organization; lead by example.

Skills

Leadership

Communication

Coaching

Decision-making

Problem-solving

Organizational skills

Multitasking

Guest service

Operational management

Microsoft Office

Education

Bachelor's degree in Hospitality, Culinary Arts, Business Management, or related field

ServSafe Certification

Tools

Microsoft Office

Restaurant technology systems

Job description

Esco Restaurant in Memphis, TN is seeking a General Manager to oversee all restaurant operations and deliver exceptional guest experiences. You will lead Front of House and Heart of House teams, drive sales, and build a culture of accountability and excellence.

The role requires 3–5 years of restaurant management, high-volume leadership, and ServSafe certification or the ability to obtain it. Bachelor's degree preferred and a proactive, hands-on leader is essential.