Restaurant General Manager - Lead Team, Drive Profit

Papa John's International , Inc.; Franklin (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

Papa John’s General Manager role leads a single restaurant to deliver high-quality products and exceptional customer service, while ensuring profitability and brand standards.

The position emphasizes end-to-end restaurant operations, staff leadership, adherence to company policies, and accountability. It requires strong decision-making, effective communication, and commitment to local community engagement.

Qualifications

• High School diploma or GED is required.
• Two years of restaurant management or supervision experience is preferred.
• A valid driver’s license is required.
• Serv-Safe/Local or State Food Service Certification preferred.

Responsibilities

• Provide quality products to customers by upholding Papa John’s standards and addressing customer concerns.
• Recruit and train staff, manage staffing levels, and conduct performance reviews to ensure customer satisfaction.
• Manage sales goals by driving effective customer service and local marketing to increase checks and community presence.
• Control costs (food, labor, and other) within budget using the restaurant’s systems and ensure safety and security standards.

Skills

Cash management

Planning & organization

Effective communication

Education

High School diploma or GED

Tools

FOCUS System

Job description

Papa John’s General Manager role leads a single restaurant to deliver high-quality products and exceptional customer service, while ensuring profitability and brand standards.

The position emphasizes end-to-end restaurant operations, staff leadership, adherence to company policies, and accountability. It requires strong decision-making, effective communication, and commitment to local community engagement.