General Manager - Boca/Delray Beach

Pollo Tropical; Boca Raton (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Pollo Tropical in Boca Raton, FL is seeking a Restaurant General Manager to oversee daily operations, driving guest service excellence and food safety. You will lead 25+ team members and 2–4 managers, ensuring payroll, scheduling, inventory, and performance reviews are managed effectively, while maintaining EBITDA targets.

You will hire, train, and develop leaders, foster a safe and inclusive environment, and respond promptly to incidents, customer concerns, and operations challenges.

Qualifications

• Completion of high school or GED required.
• ServSafe Certification required.
• Strong verbal and written communication in English.

Responsibilities

• Oversee all aspects of restaurant operations, ensuring product quality, operational efficiency, and exceptional guest service.
• Lead the management team and supervise 25+ team members to maintain high standards in food safety, sanitation, and compliance with company and regulatory requirements.
• Drive a business ownership mentality while consistently meeting or exceeding sales, transactions, labor, and EBITDA targets.
• Communicate, monitor, engage, and inspire team members for high performance through coaching, recognition, and accountability.
• Conduct and ensure completion of daily huddles (pre-shift meetings) across all shifts.
• Model and coach exceptional guest service standards, addressing and resolving guest complaints with urgency.
• Review applications, interview, hire, onboard, train, and develop current and future team members and managers.
• Partner with your leadership team to maintain facility cleanliness and equipment functionality, reporting concerns promptly.
• Foster a safe and inclusive environment, ensuring immediate reporting of any guest or team member incidents, accidents, or injuries.
• Make sound decisions under pressure and effectively manage unexpected challenges.
• Embrace change with an open, curious, and adaptable mindset, while fostering a positive work environment.
• Ensure adherence to administrative processes such as payroll, scheduling, inventory, ordering, orientations, performance reviews, and incident reporting.
• Develop and implement strategies that enhance the guest experience and drive positive social reviews.
• Ensure cash management procedures are properly followed from handling to reconciliation and reporting.
• Performs other related duties as assigned in accordance with company policies and procedures.

Skills

Leadership

Team development

Guest service excellence

Coaching & communication

Education

High school diploma or GED

ServSafe Certification

Tools

HRIS

Outlook

Job description

Be a Part of the Fiesta...

Come Join The Pollo Nation!

Overview

Overseeing all aspects of daily operations, ensuring exceptional guest service, food safety, and sanitation standards. Lead the team in driving sales, meeting food, labor, and financial targets, and maintaining operational excellence. Responsible for developing and guiding 2–4 managers and/or team leaders, along with 25+ team members, while fostering a high-performance, positive work environment through strong leadership and communication.

Qualities And Responsibilities

• Oversee all aspects of restaurant operations, ensuring product quality, operational efficiency, and exceptional guest service.
• Lead the management team and supervise 25+ team members to maintain high standards in food safety, sanitation, and compliance with company and regulatory requirements.
• Drive a business ownership mentality while consistently meeting or exceeding sales, transactions, labor, and EBITDA targets.
• Communicate, monitor, engage, and inspire team members for high performance through coaching, recognition, and accountability.
• Conduct and ensure completion of daily huddles (pre-shift meetings) across all shifts.
• Model and coach exceptional guest service standards, addressing and resolving guest complaints with urgency.
• Review applications, interview, hire, onboard, train, and develop current and future team members and managers.
• Partner with your leadership team to maintain facility cleanliness and equipment functionality, reporting concerns promptly.
• Foster a safe and inclusive environment, ensuring immediate reporting of any guest or team member incidents, accidents, or injuries.
• Make sound decisions under pressure and effectively manage unexpected challenges.
• Embrace change with an open, curious, and adaptable mindset, while fostering a positive work environment.
• Ensure adherence to administrative processes such as payroll, scheduling, inventory, ordering, orientations, performance reviews, and incident reporting.
• Develop and implement strategies that enhance the guest experience and drive positive social reviews.
• Ensure cash management procedures are properly followed from handling to reconciliation and reporting.
• Performs other related duties as assigned in accordance with company policies and procedures.

Education, Experience And Additional Skills

• Completion of high school or GED required.
• 5 years in the restaurant industry, 2 years as a General Manager or equivalent position.
• Computer program literacy such as internal websites, Outlook and HRIS systems.
• ServSafe Certification required.
• Good verbal and written communication skills in English required.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.