Restaurant General Manager - Lead Ops & Guest Experience

Wingstop - Sizzling Platter; Wilmington (NC); On-site; USD 49,000 - 57,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid time off

Short-Term Disability

Long-Term Disability

Life Insurance

Professional Development Program

Job summary

Wingstop General Manager opportunity at Sizzling Platter LLC in Wilmington, NC. Lead a fast-paced, high-volume Wingstop, shaping guest experiences, team performance, and financial results.

Responsibilities include hiring, training, daily operations oversight, cost controls, and ensuring food safety and quality. The role demands strong leadership, communication, and problem-solving in a dynamic restaurant setting.

Qualifications

• Proven restaurant management experience.
• Strong leadership, communication, and organizational skills.
• Financial acumen and ability to manage costs and budgets.
• Ability to work in a fast-paced, high-volume environment.
• Strong problem-solving and decision-making skills.
• Reliable, accountable, and results-driven.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Lead, develop, and manage restaurant team members, including hiring, training, coaching, and performance management.
• Oversee daily operations, including staffing, scheduling, food quality, and service execution.
• Actively support front-of-house and back-of-house operations as needed.
• Ensure an exceptional guest experience and resolve guest concerns promptly and professionally.
• Manage financial performance, including sales, labor, and food cost control.
• Analyze operational and financial data to support decision-making and improve performance.
• Perform opening and closing procedures, including cash handling and reporting.
• Ensure compliance with company policies and all applicable federal, state, and local laws.
• Maintain high standards of food safety, sanitation, and cleanliness.
• Oversee inventory management, ordering, and cost control processes.
• Maintain an active leadership presence and foster a positive, accountable, and high-performing team culture.

Skills

Restaurant management

Leadership

Communication

Organizational skills

Financial acumen

Budget management

Problem solving

Decision making

Reliability

Flexibility

Job description

Wingstop General Manager opportunity at Sizzling Platter LLC in Wilmington, NC. Lead a fast-paced, high-volume Wingstop, shaping guest experiences, team performance, and financial results.

Responsibilities include hiring, training, daily operations oversight, cost controls, and ensuring food safety and quality. The role demands strong leadership, communication, and problem-solving in a dynamic restaurant setting.