Restaurant General Manager – Lead Ops & Guest Experience

Miguel's Restaurant; Norco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

PTO & PSL

Low-Cost Insurance

Company Paid Life Insurance

401(k) Match

One Year Anniversary Day

Free Employee Shift Meal

Job summary

Miguel’s Restaurant in Norco, California, is hiring a General Manager for its QSR concept. You will own both front and back of house operations with full P&L responsibility, represent the brand in the community, and drive food quality, service speed, and guest satisfaction while delivering strong financial performance.

Lead a high‑performing leadership team, oversee scheduling and training, ensure food safety and regulatory compliance, recruit and develop talent, and partner with HR, marketing,

Qualifications

• Minimum of 3 years of experience in a supervisory or management role within QSR, with full P&L responsibility.
• Proven ability to lead, coach, and motivate high-performing teams.
• Strong operational, financial, and problem-solving skills.
• Proficiency in verbal and written English communication; bilingual English/Spanish is a plus.
• Flexible availability, including nights, weekends, and holidays.
• Intermediate computer skills, including MS Office (Excel, Word, Outlook).
• High School Diploma or equivalent.

Responsibilities

• Drives daily execution excellence across BOH and FOH operations to consistently deliver quality food, speed, and service.
• Oversees all restaurant operations, ensuring adherence to company systems, procedures, and operational standards.
• Manages financial performance, including sales, labor, food cost, inventory, and controllables, to meet or exceed business scorecard goals.
• Manage third-party delivery services and ensure same quality of food and guest service Identifies operational opportunities and implements action plans to improve performance, efficiency, and profitability.
• Builds a strong leadership pipeline by training, coaching, and developing AGM and Shift Supervisors.
• Ensures all team members receive proper onboarding, role-specific training, and ongoing skill development.
• Leads by example through hands‑on coaching, performance feedback, and reinforcement of company vision and values and expectations.
• Regularly discusses performance and supports career development planning for leadership team members.
• Champions exceptional guest service by setting clear expectations and leading guest recovery for restaurant-level concerns.
• Ensures compliance with all food safety, health department, Cal/OSHA, wage and hour, and employment regulations.
• Maintains a safe, secure, and healthy environment by enforcing sanitation standards, and safety procedures.
• Responsible to manage guest sentiments via in-person feedback and other reviewing sources, i.e. Yelp, Google, Tattle, etc.
• Ensures required certifications (e.g., Food Handler) and operational audits are completed accurately and on time.
• Recruits, interviews, selects, and retains top talent through ongoing sourcing and engagement efforts.
• Creates effective schedules that align staffing levels with business needs while maintaining labor targets.
• Manages attendance, performance accountability, and corrective action in partnership with HR and Area Coach as needed.
• Fosters a positive, respectful, and inclusive work environment that promotes teamwork and retention.
• Maintains a safe, secure, and healthy environment by enforcing sanitation, food safety, and workplace safety standards.
• Ensures compliance with all applicable laws and regulations, including health department, Cal/OSHA, wage and hour, and employment requirements.
• Conducts routine checks of BOH and FOH areas to identify safety, cleanliness, or facility concerns.
• Oversees facility condition, security systems, and the coordination of maintenance needs.
• Communicates daily with the Area Manager regarding performance, priorities, challenges, and action plans.
• Partners with support teams (HR, Training, Operations, Facilities) to ensure alignment and execution of company initiatives.
• Promotes open, clear, and consistent communication with team members to support engagement and operational success.
• Represents the brand professionally within the community and supports local marketing and community engagement efforts.
• Completes other duties assigned by the Area Coach.
• Obtains ServSafe Certification within 30 days of hire.

Skills

Leadership

Coaching

Problem-solving

English proficiency

Education

High School Diploma or equivalent

Tools

MS Office Suite (Excel, Word, Outlook)

Job description

Miguel’s Restaurant in Norco, California, is hiring a General Manager for its QSR concept. You will own both front and back of house operations with full P&L responsibility, represent the brand in the community, and drive food quality, service speed, and guest satisfaction while delivering strong financial performance.

Lead a high‑performing leadership team, oversee scheduling and training, ensure food safety and regulatory compliance, recruit and develop talent, and partner with HR, marketing,