Restaurant General Manager: Lead Ops & Guest Experience

Fulenwider Group; Mooresville (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Fulenwider Enterprises (KFC/Taco Bell) in Mooresville, NC is looking for a Restaurant General Manager who will direct daily restaurant operations, oversee guest relations, manage inventory and supervision of hourly staff, and ensure adherence to company standards.

The RGM will lead labor and cost controls, scheduling, safety compliance, and reporting, while maintaining quality and hospitality during peak hours.

Qualifications

• Dedication to providing exceptional guest service.
• Good communication skills and strong interpersonal abilities.
• Exceptional team building capability.
• Basic business math and accounting skills, and strong analytical/decision-making skills.
• Basic personal computer literacy.
• High School Diploma or GED preferred; College or University Degree preferred.
• 1-4 years supervisory experience in either a food or retail environment, including Profit & Loss responsibility.

Responsibilities

• Creates value for shareholders through efficient operations, appropriate cost controls, and profit management.
• Maintains highest level of Quality, Service, Cleanliness and Hospitality by interacting with guests and ensuring menu items are available.
• Monitors guest service, appearance, courtesy and selling techniques; participates in marketing efforts.
• Controls day-to-day operations by tracking labor and product costs; manages inventory and schedules.
• Recruits, trains, motivates, and evaluates hourly staff; maintains a safe work environment.
• Ensures OSHA, local health and safety codes, and company safety policy are met.

Skills

Guest service

Communication

Team building

Analytical skills

PC literacy

Education

High School Diploma or GED

College degree preferred

Job description

Fulenwider Enterprises (KFC/Taco Bell) in Mooresville, NC is looking for a Restaurant General Manager who will direct daily restaurant operations, oversee guest relations, manage inventory and supervision of hourly staff, and ensure adherence to company standards.

The RGM will lead labor and cost controls, scheduling, safety compliance, and reporting, while maintaining quality and hospitality during peak hours.