Restaurant General Manager — Lead Ops & Guest Experience

Hospitality Restaurant Group; Germantown (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

Bonus eligible position

Dental insurance

Health insurance

Vision insurance

Job summary

Hospitality Restaurant Group is seeking a Restaurant General Manager for a Taco Bell franchise restaurant in Germantown, TN. The GM will take hands-on responsibility for day-to-day operations, work with assistant and shift managers, and drive staffing, training, and performance reviews.

You will oversee financials, uphold product quality and customer service, ensure safety, and manage payroll and compliance. The role requires leadership, P&L accountability, and strong communication.

Qualifications

• Self-motivated, ambitious and outgoing.
• Excellent team-based leadership skills.
• Excellent customer service, verbal and written communication.
• Proven track record of P&L accountability.
• Ability to lead by example and convey urgency to staff.
• Basic computer proficiency, especially email and laptop.
• Background checks are run on all management employees.
• Must have a reliable transportation.

Responsibilities

• Ensuring all staff complete assigned duties and serve safe, quality food.
• Ensuring restaurant is a safe place for team members and customers.
• Addressing and resolving customer complaints quickly and professionally.
• Following all cash, security, inventory and labor policies and procedures and ensuring that staff members do the same.
• Handling difficult HR issues as they arise, including disciplinary write-ups and terminations.
• Taking an entrepreneurial “ownership” approach to the management of your restaurant.
• Ensuring that payroll is running smoothly and that all hours are correctly recorded and communicating with the payroll department at our home office.

Skills

Self-motivated, ambitious and outgoing

Leadership

Customer service

P&L accountability

Urgency & leadership by example

Background checks on management

Reliable transportation

Tools

Email & laptop basics

Job description

Hospitality Restaurant Group is seeking a Restaurant General Manager for a Taco Bell franchise restaurant in Germantown, TN. The GM will take hands-on responsibility for day-to-day operations, work with assistant and shift managers, and drive staffing, training, and performance reviews.

You will oversee financials, uphold product quality and customer service, ensure safety, and manage payroll and compliance. The role requires leadership, P&L accountability, and strong communication.