Restaurant General Manager | Lead Guest Experience & Team

Hunter Super Techs - TurnPoint; City of Rochester (NY); On-site; USD 54,000 - 71,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

quarterly bonus opportunities

Flexible schedules

Leadership development programs

Advancement opportunities

Paid time off

Medical, dental, vision & 401(k)

Recognition programs and incentives

Job summary

Tim Hortons in Rochester, NY is seeking a Restaurant General Manager to lead operations, coach the team, and deliver exceptional guest experiences every day.

You’ll partner with the District Manager to drive sales, control costs, uphold brand standards, and nurture leaders from Assistant Managers to Team Members. We offer weekly pay, meal discounts, benefits, and clear paths for advancement.

Qualifications

• At least 18 years of age with a High School Diploma or GED.
• 2+ years of restaurant leadership experience with operational and/or financial responsibility.
• People-first leadership style with strong communication skills and a focus on developing others.
• Ability to solve complex problems and make thoughtful, confident decisions in a fast-paced environment.
• Commitment to creating welcoming guest experiences, upholding Tim Hortons standards, and building a strong, dependable team culture.

Responsibilities

• Lead the business by owning restaurant performance across sales, profitability, and daily operations.
• Set the guest experience standard by ensuring fast, friendly service and resolving guest issues with care and urgency.
• Develop leaders and teams by hiring, onboarding, coaching, and recognizing Assistant Managers, Hourly Shift Coordinators, and Team Members.
• Drive strong execution and brand standards by managing labor, inventory, compliance, and food safety while supporting local community engagement.

Skills

Restaurant leadership

Communication

Problem solving

People development

Customer service

Education

High School Diploma or GED

Job description

Tim Hortons in Rochester, NY is seeking a Restaurant General Manager to lead operations, coach the team, and deliver exceptional guest experiences every day.

You’ll partner with the District Manager to drive sales, control costs, uphold brand standards, and nurture leaders from Assistant Managers to Team Members. We offer weekly pay, meal discounts, benefits, and clear paths for advancement.