Restaurant General Manager — Lead Ops, Service & Growth

Jimmy John's; Albion Township (MI); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Salary starting at 40K+

Bonus opportunities

Paid training

Health insurance options

Career advancement opportunities

Job summary

Dunkin’ Donuts is seeking a General Manager to oversee daily restaurant operations, ensuring top-tier guest service and profitability. You will lead a team to deliver high-quality food and beverages, maintain brand standards, and foster a positive work environment.

You will manage opening/closing, scheduling, training, cost controls, and compliance with health and safety regulations. This role emphasizes coaching, performance reviews, and building strong guest relations in a fast-paced setting.

Responsibilities

• Oversee all daily restaurant operations, including opening and closing procedures.
• Ensure consistent execution of brand standards and policies.
• Monitor food quality, speed of service, and guest satisfaction.
• Maintain cleanliness, sanitation, and safety standards throughout the restaurant.
• Ensure compliance with health department regulations and company procedures.
• Recruit, hire, train, and develop crew members and shift leaders.
• Create employee schedules based on business needs and labor goals.
• Coach and motivate employees to achieve performance expectations.
• Conduct performance evaluations and provide ongoing feedback.
• Foster a positive, team-oriented work culture.
• Manage inventory, food costs, labor costs, and overall profitability.
• Analyze sales reports and implement strategies to drive revenue growth.
• Control waste and minimize operational costs.
• Ensure accurate cash handling and deposit procedures.
• Deliver exceptional guest experiences and resolve customer concerns promptly.

Skills

Operations management

Team leadership

Financial management

Customer service

People development

Job description

Position Summary

The General Manager is responsible for overseeing the daily operations of a Jimmy John's restaurant, ensuring exceptional guest service, operational excellence, profitability, and team development. The General Manager leads and motivates the team to deliver high-quality food and beverages while maintaining company standards, cleanliness, and a positive work environment.

Operations Management

• Oversee all daily restaurant operations, including opening and closing procedures
• Ensure consistent execution of Jimmy John's brand standards and policies
• Monitor food quality, speed of service, and guest satisfaction
• Maintain cleanliness, sanitation, and safety standards throughout the restaurant
• Ensure compliance with health department regulations and company procedures

Team Leadership

• Recruit, hire, train, and develop crew members and shift leaders
• Create employee schedules based on business needs and labor goals
• Coach and motivate employees to achieve performance expectations
• Conduct performance evaluations and provide ongoing feedback
• Foster a positive, team-oriented work culture

Financial Management

• Manage inventory, food costs, labor costs, and overall profitability
• Analyze sales reports and implement strategies to drive revenue growth
• Control waste and minimize operational costs
• Ensure accurate cash handling and deposit procedures

Customer Service

• Deliver exceptional guest experiences and resolve customer concerns promptly
• Build relationships with regular guests and maintain a welcoming environment
• Ensure team members provide friendly, fast, and accurate service

Administrative Duties

• Complete required paperwork, reports, and payroll tasks
• Monitor equipment maintenance and coordinate repairs as needed
• Ensure compliance with all employment laws and company policies

Benefits

• Salary starting at 40K+
• Bonus opportunities
• Paid training
• Health insurance options
• Career advancement opportunities

We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's® mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!