Restaurant General Manager — Lead Ops, Service & Growth

Workstream; Albion Township (MI); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Salary starting at 40K+

Bonus opportunities

Paid training

Health insurance options

Career advancement opportunities

Job summary

Dunkin’ Donuts is seeking a General Manager to oversee daily restaurant operations, ensuring top-tier guest service and profitability. You will lead a team to deliver high-quality food and beverages, maintain brand standards, and foster a positive work environment.

You will manage opening/closing, scheduling, training, cost controls, and compliance with health and safety regulations. This role emphasizes coaching, performance reviews, and building strong guest relations in a fast-paced setting.

Responsibilities

• Oversee all daily restaurant operations, including opening and closing procedures.
• Ensure consistent execution of brand standards and policies.
• Monitor food quality, speed of service, and guest satisfaction.
• Maintain cleanliness, sanitation, and safety standards throughout the restaurant.
• Ensure compliance with health department regulations and company procedures.
• Recruit, hire, train, and develop crew members and shift leaders.
• Create employee schedules based on business needs and labor goals.
• Coach and motivate employees to achieve performance expectations.
• Conduct performance evaluations and provide ongoing feedback.
• Foster a positive, team-oriented work culture.
• Manage inventory, food costs, labor costs, and overall profitability.
• Analyze sales reports and implement strategies to drive revenue growth.
• Control waste and minimize operational costs.
• Ensure accurate cash handling and deposit procedures.
• Deliver exceptional guest experiences and resolve customer concerns promptly.

Skills

Operations management

Team leadership

Financial management

Customer service

People development

Job description

Dunkin’ Donuts is seeking a General Manager to oversee daily restaurant operations, ensuring top-tier guest service and profitability. You will lead a team to deliver high-quality food and beverages, maintain brand standards, and foster a positive work environment.

You will manage opening/closing, scheduling, training, cost controls, and compliance with health and safety regulations. This role emphasizes coaching, performance reviews, and building strong guest relations in a fast-paced setting.