Restaurant General Manager: Drive Profit & Guest Experience

Burger King - KR; Goose Creek (SC); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Burger King Franchisee Goose Creek, SC is seeking a General Manager to lead daily restaurant operations and drive profitability. This full-time role oversees a team and reports to the District Manager, focusing on guest satisfaction, people development, and operational excellence.

The General Manager will manage P&L, scheduling, compliance, and local marketing initiatives to maximize guest experience and store performance at the Goose Creek location.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required.
• 1-2 years of previous restaurant management experience
• Strong understanding of P&L management & drivers of restaurant profitability
• Ability to prioritize own and others' work and time to meet deadlines and objectives.
• Demonstrated leadership skills.
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant.

Responsabilités

• PROFITABILITY
• GUEST
• PEOPLE
• OPERATIONS
• Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary
• Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes.
• Reviews key P&L lines to increase profitability for the restaurant.
• Drives sales through proactive guest service, people development & operations management.
• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility.
• Manages the guest experience through operations and timely response to Guest issues.
• Problem solves guest feedback systems to determine root-causes and develops action plans to address issues.
• Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives.
• Leads the restaurant's recruitment and selection process to build and retain an effective restaurant team
• On-boards new team members by training and guiding them through the certification process
• Inspires the restaurant team by effectively managing individual and team recognition programs.
• Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team's capabilities and raise restaurant performance.
• Manages restaurant labor using optimal Manager staffing and Team Member scheduling.
• Enforces compliance with government regulations, employment laws, and BKC policies.
• Ensures that restaurant upholds operational and brand standards.

Connaissances

Leadership

Guest service

P&L management

Staff development

Time management

Communication

Formation

High School Diploma or GED

Description du poste

Burger King Franchisee Goose Creek, SC is seeking a General Manager to lead daily restaurant operations and drive profitability. This full-time role oversees a team and reports to the District Manager, focusing on guest satisfaction, people development, and operational excellence.

The General Manager will manage P&L, scheduling, compliance, and local marketing initiatives to maximize guest experience and store performance at the Goose Creek location.