Restaurant General Manager

Rackson Restaurants; Winslow Township (NJ); On-site; USD 48,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Restaurant General Manager to lead operations and drive success. In this dynamic role, you'll oversee staff management, ensure exceptional customer service, and optimize financial performance. You'll be at the forefront of creating a positive guest experience while fostering a supportive team environment. With a focus on continuous improvement, you'll implement strategies that enhance operational efficiency and profitability. Join a people-first culture that values your contributions and offers opportunities for growth and development.

Benefits

401(k) with company match

Medical, dental, vision insurance

Paid time off

Ongoing career and leadership development

Scholarship opportunities

People-first culture

Qualifications

• Experience in managing restaurant operations and staff.
• Strong ability to analyze performance and implement improvements.

Responsibilities

• Oversee all aspects of restaurant operations and staff management.
• Ensure compliance with brand standards and food safety requirements.

Skills

Leadership Skills

Customer Service

Financial Performance Analysis

Food Safety Procedures

Communication Skills

Education

High School Diploma

Restaurant Management Experience

Job description

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Restaurant General Manager

Salary: $48,000 - $65,000 per year

Reports to: Area Coach

The Restaurant General Manager (RGM) is responsible for overseeing all aspects of restaurant operations, including staff management, customer service, and financial performance, ensuring smooth operations of the store. They ensure all employees provide exceptional service, prepare and package food with care, and engage with guests, co-workers, and managers respectfully and proactively. The RGM works hands-on as needed, partners with the above-store team to execute the business plan, and leads by example to develop talent within the team. Importantly, the GM works to optimize operational efficiency and profitability, and enhance the guest experience while driving business growth.

Essential functions include, but are not limited to:

• Supervises and trains restaurant-level employees, ensuring compliance with brand standards and labor laws
• Manages staffing levels, recruits talent, and develops internal candidates for management positions
• Treats employees with respect, recognizes their contributions, and holds them accountable for delivering excellent service and food quality
• Maintains brand image through cleanliness, maintenance, and adherence to food safety requirements
• Analyzes operational and financial performance, identifies trends, and implements action plans for long-term sales growth
• Ensures all cash handling procedures are followed within the store
• Considers cost/benefit impact of financial decisions, monitors costs, and adheres to budget goals
• Demonstrates self-awareness, motivates others, and fosters a supportive environment for team members
• Plans and executes shift operations efficiently, emphasizing cost control and teamwork
• Leads with empathy and fairness, identifying and developing talent for future roles
• Coordinates restaurant operations, including staffing, inventory management, and administrative duties
• Focuses on continuous improvement, reviews practices, and resolves guest concerns promptly
• Interacts with guests, responds to inquiries and complaints, ensuring positive resolution and guest recovery
• Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations
• Ensures adherence to brand standards for service, food quality, and safety
• Motivates and trains Team Members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and Team Members
• Other duties as assigned

What Will Make You Successful

• Must be at least 18 years of age
• High school diploma or equivalent, restaurant management experience preferred
• Fluent in English; Spanish comprehension is helpful
• Previous experience as an Assistant Manager / General Manager in a customer service environment with P&L experience
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations
• Ability to handle confidential information with discretion and involve stakeholders when needed
• Willing to learn all areas of restaurant operations & work multiple stations
• Knowledge of Food & Beverage performance metrics, product specifications, and management systems
• Proficient in food preparation, production, and delivery; detailed knowledge of food safety procedures
• Positive attitude and genuine desire to serve and make others happy
• Respectful and caring treatment of others
• Strong communication skills in English and/or Spanish
• Self-motivated and action-oriented
• Willingness to learn and admit mistakes, take accountability, and correct issues
• Dependable with reliable transportation and availability to work varied shifts including weekends, evenings, and holidays
• Able to work a minimum of 50 hours per week
• Physical ability to lift, move, and carry up to 50 pounds; stand for long periods; perform bending, reaching, and other motions
• Understanding of safety hazards and willingness to work in fluctuating temperatures

What You Can Expect From Us

• Competitive salary and bonus program
• 401(k) with company match
• Medical, dental, vision insurance
• Paid time off
• Ongoing career and leadership development
• Scholarship opportunities
• People-first culture
• Authentic, values-based leadership

About the Company: Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!