Restaurant General Manager

Southern Multifoods Inc; Town of Texas (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company is seeking a Restaurant General Manager to oversee operations, ensure customer satisfaction, and maintain high standards of service and cleanliness. The ideal candidate will have a strong background in restaurant management and excellent interpersonal skills. Responsibilities include staff management, training, and ensuring adherence to safety policies. This role requires a valid driver's license and the ability to handle pressure in a fast-paced environment.

Qualifications

• Must have comprehensive understanding of all aspects of restaurant management.
• Requires good interpersonal communication skills.

Responsibilities

• Ensure customer satisfaction and maintain quality service.
• Manage all aspects of restaurant operations.
• Provide employee training and performance reviews.

Skills

Interpersonal Communication

Attention to Detail

Stress Management

Education

High School Education or Equivalent

Job description

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You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Basic Function

To ensure the orderly and efficient functioning of the assigned restaurant by assuring adherence to the philosophy of quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell (LAST) system.

Job Specifications

• High school education or equivalent is required.
• Must have comprehensive understanding of all aspects of restaurant management and prior food service experience.
• Must possess a valid Drive License.
• Must have access to a vehicle to drive periodically on Company Business.
• Must have current liability insurance in your name.
• Must have a home or cellular telephone and if not, must get one within three weeks of starting the position.
• Requires good interpersonal communication skills to direct employees and work with customers.
• Must be able to pay attention to detail, cope with pressure, and remain calm when stressful situations arise.

General Responsibilities

• Ensure customer satisfaction.
• Provide excellence in quality, service, cleanliness, and hospitality.
• Create and maintain a positive and cooperative atmosphere among employees and customers.
• Enforce all safety rules, policies, and procedures.

Job Training: Normally, one to two years required to gain job knowledge. Job normally performed under general supervision. Position requires continuous customer and employee contacts.

Decision Making Responsibilities: Manages all aspects of restaurant operations; hires, counsels, and trains employees; ensures adherence to policies and procedures, and safety program.

Working Conditions: Work area temperature may be extreme and noise level may be high at times.

Consequence Of Errors: Dissatisfied customers and employees, loss of revenue.

Key Activities

• Assist with budget decisions and implementation.
• Ensure adequate staffing within the restaurant.
• Follow specified procedures for inventory control.
• Provide employee training, emphasizing CHAMPS and the Taco Bell LAST system.
• Perform employee performance reviews and counseling.
• Work as a team member to ensure constant and consistent customer satisfaction through CHAMPS.
• Quickly prepare customers' orders according to specifications and with the highest possible quality.
• Prioritize workload, always serving customers first, then maintaining dining room, then maintaining work area.
• Operate all kitchen equipment.
• Acknowledge and speak to customers when possible in a friendly and courteous manner.
• Report any needed equipment and/or facilities repair to the Maintenance Department.